Claudia Ramos

Highly organized multilingual administrative professional with strong experience supporting contract administration, project documentation, purchasing, data reporting, customer/client communication and confidential records.

Background includes commercial construction contract support, bid and proposal documentation, vendor and purchase order coordination, certified payroll support, outreach program reporting, recruitment, business operations and family/community liaison work. Recognized for accuracy, followthrough, clear communication and the ability to support multiple teams while maintaining SOP compliance, confidentiality and a service-focused approach.

Commercial Construction Contract Administrator / Project Administration Support - Maldonado Nursery & Landscaping Inc.

• Support Commercial Construction branches with day-to-day contract administration, project file control and document coordination in accordance with company policies, contract requirements and MNL SOPs.
• Set up structured computer project files upon receipt of awarded contracts, including ship-to setup, estimate folder transfer and job tracker updates.
• Coordinate and transmit project documents with general contractors, owners and internal teams, including signed contracts, insurance, change orders, permits, line locates, submittals, closeout materials, warranty documents and CCIP enrollment.
• Partner with Branch Managers to help track project expenses and support accurate entry of time, materials and subcontractor costs.
• Coordinate certified payroll document transmission with payroll and support compliance-related documentation as needed.
• Assist estimating with multi-document proposals, work history, insurance documents, owner-requested items, bid bonds, payment and performance bonds and final bid document review, including project taxability prior to submission.
• Maintain companywide commercial qualification packages and keep minority status certifications current.
• Support field teams with Job Safety Analysis documentation and assist the Safety Manager with site safety plans when needed.
• Assist with procurement of materials, equipment and subcontractors while developing vendor relationships, resolving purchase order discrepancies and identifying purchasing system improvements to improve vendor relations and reduce service costs.

Bilingual Outreach Specialist - Friends for All - Memphis, Tennessee

(2023-01 - 2024-12)

• Supported the Latino community in Shelby County through bilingual outreach, community engagement, event coordination and program communication.
• Coordinated Mpowered Program outreach initiatives, activities and social media content while maintaining accurate data entry and reporting in CAREWare.
• Managed sensitive client information with confidentiality and supported services aligned with grant objectives and organizational procedures.
• Provided education and assistance related to PrEP, PEP, HIV, Hepatitis C and STI testing resources.

Employment Specialist - EXPRESS Employment Professionals - Desoto, Mississippi

(2022-01 - 2022-12)

• Managed recruiting, interviewing and retention support for office services, light industrial and professional staffing roles.
• Matched job orders with qualified candidates and supported inside sales and client service activities.
• Followed Express systems and procedures to process job orders efficiently and support workforce needs.

Customer Service Representative - INSPIRATE Financial Advisory Services, Mexico Consulate - McAllen, Texas

(2022-01 - 2022-12)

• Assisted Mexican nationals residing in the United States with financial guidance, account setup, social health service enrollment and ITIN-related procedures.
• Provided customer support and clear explanations of financial and tax-related processes while maintaining professionalism and confidentiality.

Paraeducator ESL & Bilingual Family Liaison - West Bloomfield School District - Michigan

(2019-01 - 2021-12)

• Supported Pre-K through High School students in English language acquisition, tutoring, exam preparation and state/national assessments.
• Served as communication liaison between Spanish-speaking families and school staff, strengthening communication, access and trust across the district.

Business Owner & Esthetician - Beauty Business - Coahuila, Mexico

(2001-01 - 2009-12)

Oversaw daily operations, quality control, recruiting and client service.

Dental Assistant - Kidd Family Dentistry / Haggerty Dental / Drakeshire Dental

(2016-01 - 2019-12)

Managed materials, records, lab orders, x-rays and patient support.

Holistic Health Coach - Private Practice - Mexico, Costa Rica & United States

(2015-01)

Provided client coaching, education, behavior-change support and wellness guidance.

Surgeon Dentist - Private Practice - Coahuila, Mexico

(2000-01 - 2001-12)

Delivered dental care while supporting clinic operations and patient records.

English Teacher - Language Center School, Universidad Autónoma de Coahuila

(1998-01 - 1999-12)

Developed lessons and supported English language learning.

Business Administration - Business Administration - Universidad del Valle de México (2021-12)

DDS (Doctor of Dental Surgery) - Dental Surgery - Universidad Autónoma de Coahuila (2000-12)

ESL Certification - English as Second Language - Plymouth Community Schools (2016-12)