Coco Lewis

Dynamic Field Sales Executive with 18 years of experience seeking Sales Account Manager role. Proven expertise in customer engagement, territory strategy, and achieving sales growth through strategic planning and execution. Adept at surpassing revenue goals and fostering strong client relationships to drive business success.

Project Manager - Kingston Cleaning Krew - Hartsdale, NY

(2014-03)

• Manage end-to-end project execution for cleaning, organizing, and concierge services, ensuring timely and high-quality outcomes.
• Develop and implement customized service plans through client consultations, assessing needs and providing tailored recommendations.
• Conduct site inspections and enforce best practices to maintain quality control and adherence to safety and industry standards.
• Supervise, schedule, and train staff to ensure efficient service delivery and address operational concerns, fostering a collaborative work environment.
• Oversee financial aspects including budgeting, invoicing, and cost control, while maintaining inventory and generating performance and satisfaction reports.

Admissions Representative - Johnson & Wales University - Providence, RI

(2006-10 - 2024-02)

• Facilitated recruitment and enrollment efforts across multiple campuses, successfully recruiting over 100 high school and transfer students annually.
• Guided prospective students through the admissions process, ensuring successful completion of enrollment and providing information on academic offerings, internships, and study abroad opportunities.
• Conducted an average of 10 information sessions monthly, engaging with over 100 prospective students per session to enhance institutional visibility and value.
• Exceeded enrollment outreach goals by making over 300 calls every three weeks, assisting students with financial aid, orientation, deposits, and application status.
• Organized and managed local student events, including budget oversight and logistics, while fostering positive relationships with students, faculty, and families.

Sales Associate Trainer - Gap/Banana Republic - Eastchester, NY

(2011-10 - 2022-06)

• Trained a team of 50 new sales associates on key operational areas including cash register operations, customer management, and sales techniques, enhancing overall team effectiveness.
• Restructured job descriptions and wrote duties aligned with company policies and procedures, ensuring clarity and consistency for all sales roles.
• Conducted post-training assessments and developed metrics-driven evaluation processes, successfully measuring the impact of training programs on business outcomes and identifying areas for improvement.
• Streamlined the onboarding process for new hires, significantly reducing time-to-productivity ratios and facilitating quicker integration into the team.
• Provided mentorship and development opportunities by pairing new hires with seasoned employees, fostering a collaborative and supportive work environment.

Bachelor of Arts - Psychology - Manhattanville College (1990)