Colette McBREEN

Accomplished hospitality and community association executive with more than twenty years of progressive leadership directing luxury resort communities, hospitality operations, homeowner associations, food and beverage services, wellness facilities, lifestyle programming, and large-scale community operations. Recognized for building exceptional resident experiences while leading multimillion-dollar budgets, capital improvement initiatives, operational transformations, and high-performing multidisciplinary teams. An accomplished executive with extensive expertise partnering with Boards of Directors, developers, ownership groups, management companies, architects, engineers, legal counsel, and residents to achieve operational excellence while maintaining the highest standards of financial stewardship, customer service, and community engagement.

Known as a collaborative leader who combines strategic planning with hands-on operational execution to create sustainable organizations focused on excellence, accountability, innovation, and superior service.

Resort Manager - Troon Management – Esplanade by the Islands - Naples, Florida

(2023-04)

Provide executive leadership for one of Southwest Florida's premier luxury master-planned resort communities managed by Troon Management for Taylor Morrison. Responsible for all hospitality, resort, amenity, and operational functions supporting residents while ensuring exceptional service delivery, fiscal accountability, operational efficiency, and long-term strategic growth.

• Executive oversight of hospitality operations
• Leadership of 42-member multidisciplinary operations team
• Management of $5 million annual operating budget
• Food & Beverage operations
• Bahama Bar operations
• Toasted Café operations
• Wellness Center operations
• Resort-style pool operations
• Fitness Center oversight
• Spa and Salon operations
• Sports complex management
• Gatehouse and security oversight
• Vendor negotiations
• Capital improvement planning
• Developer relations
• HOA operational administration
• Architectural Review Committee administration
• Resident communications
• Policy development
• Financial reporting
• Service excellence initiatives
• Staff coaching and leadership development

General Manager - Madeira on Marco Island Condominium Association - Marco Island, Florida

(2021-08 - 2023-01)

Directed executive operations for a luxury condominium association while managing all financial, operational, maintenance, and resident service functions.

• Board governance support
• Budget development
• Hurricane recovery leadership
• Major capital improvement administration
• Financial reporting
• CPA coordination
• Resident relations
• Office renovation oversight
• Building painting projects
• Reserve expenditure tracking
• Policy implementation
• Operational reporting
• Team development
• Project administration

General Manager - Gulfview Club - Marco Island, Florida

(2020-03 - 2021-07)

Directed all operational and financial functions for a luxury beachfront condominium community.

• Budget preparation
• Capital project management
• Vendor oversight
• Resident relations
• Property modernization
• Infrastructure improvements
• Cast iron replacement project
• Balcony restoration projects
• Landscape enhancement initiatives
• Operational reporting

Community Association Manager - Bay Colony Foundation – Altaira at The Colony - Bonita Springs, Florida

(2019-02 - 2020-03)

Managed operations supporting one of Southwest Florida's most prestigious luxury high-rise communities.

• Chapter 558 documentation
• Developer reimbursement administration
• Community compliance
• Rules and regulation updates
• Operational manual development
• Architectural review support
• Owner relations
• Committee coordination
• Vendor management
• Documentation control
• Risk mitigation
• Project coordination

General Manager - Spruce Creek Preserve HOA - Dunnellon, Florida

(2017-07 - 2018-11)

Directed all operational activities for a master-planned homeowners association.

• Budget administration
• Vendor negotiations
• Infrastructure improvements
• Roofing replacement projects
• Storm drainage improvements
• Landscape modernization
• Facility inspections
• Capital improvement oversight

Business Office Manager - Madeira on Marco Island Condominium Association - Marco Island, Florida

(2009-02 - 2014-06)

• Accounts Payable
• Accounts Receivable
• Estoppel processing
• Financial administration
• Board meeting preparation
• Meeting minutes
• Office operations
• Resident communications
• Vendor coordination
• Tax administration
• Process improvement
• Administrative leadership

Business Manager - Law Office of Fred Kramer - Marco Island, Florida

(2007 - 2009)

Directed financial and administrative operations for a private law practice.

• Office management
• Budget administration
• Accounts payable
• Accounts receivable
• Billing
• Client relations
• Confidential records management
• Vendor administration
• Operational workflow

Concierge / Office Manager - Somerset Condominium Association - Marco Island, Florida

(2004 - 2007)

• Resident relations
• Concierge services
• Vendor coordination
• Work order administration
• Office operations
• Association records
• Accounts Receivable

Accounts Receivable - Tension Envelope Corporation - Pennsylvania

Managed accounts receivable operations, customer account reconciliation, collections, payment processing, account research, financial reporting, and customer service while supporting corporate accounting operations.

Accounts Receivable - Evans Delivery Company - Pennsylvania

Supported corporate accounting through accounts receivable administration, payment posting, account reconciliation, customer correspondence, collections, billing support, and financial record maintenance.

Associate Degree - Management & Administration - Penn State University / Elizabethtown College