Colette Thompson

Developed and optimized staffing workflows schedules and resource allocation, enhancing operational efficiency and ensuring adequate coverage for patient needs Assisted with the training and development of new and existing staff, fostering a culture of continuous learning and improvement Ensured regulatory compliance by monitoring adherence to protocols and conducting audits, maintaining the highest standards of patient safety and quality, leading to two successful Joint Commission surveys

Lead Registered Nurse; Children's Center for Neurobehavioral Medicine - ST LUKE'S - Boise, ID

(2021-01)

• Developed and optimized staffing workflows schedules and resource allocation, enhancing operational efficiency and ensuring adequate coverage for patient needs
• Assisted with the training and development of new and existing staff, fostering a culture of continuous learning and improvement
• Ensured regulatory compliance by monitoring adherence to protocols and conducting audits, maintaining the highest standards of patient safety and quality, leading to two successful Joint Commission surveys
• Participated in data collection and quality improvement initiatives, identifying trends in patient care and implementing changes to enhance outcomes
• Enhanced patient crisis intervention protocols, resulting in improved management of challenging situations and decreased escalations
• Managed and mentored a team of nursing staff, achieving a collaborative and supportive work environment that focused on providing excellent patient care
• Assisted with staff performance appraisals and training, promoting professional development and a high level of clinical expertise
• Led and facilitated team meetings, ensuring effective communication and alignment of goals for the department's operations
• Represented the nursing team in multidisciplinary meetings, advocating for patient and clinical needs and ensuring seamless care coordination
• 2021 & 2024 Nursing Excellence Award Nominee- Exemplary Professional Practice; Ambulatory
• 2024 St Luke's Elks Award Nominee

Registered Nurse; Children's Center for Neurobehavioral Medicine - ST LUKE'S - Boise, ID

(2019-01 - 2021-12)

• Deliver comprehensive nursing care and coordination in both outpatient and pediatric partial hospitalization program (PHP) settings
• Collaborate with multidisciplinary teams to support the assessment, treatment, and stabilization of children and adolescents with complex psychiatric and neurodevelopmental conditions
• Serve as Co-Chair of the Behavioral Health Care Council, contributing to quality improvement and policy initiatives across pediatric behavioral health services
• Actively participate as a board member on the Suicide Prevention Taskforce, supporting strategic planning and community-based intervention efforts
• Precept and mentor new nursing staff, providing structured onboarding and clinical orientation to ensure quality care and adherence to best practices

Registered Nurse; Clinical Support Unit (Internal Float Pool) - ST LUKE'S - Boise, ID

(2017-01 - 2019-12)

• Provide staff nurse support to three skill sets: Medical, Surgical and Mother/Baby
• Travel between locations to support interfacility floating and fluctuating staffing needs
• Maintain competencies and certifications unique to each unit supported to include oncology, neurology, postpartum, neonatal, inpatient rehabilitation, and all adult medical and surgical floors
• Identify patient needs and prioritize delivery of cares through assessment, planning, intervention, and evaluation
• Deliver patient-centered care in alignment with professional nursing model and evidence-based practice
• Collaborate with interdisciplinary care team to ensure the highest level of care is delivered to each patient
• Instruct patients and families on topics such as disease prevention, symptom recognition, and intervention
• Mentor, and provide guidance or assistance to co-workers as needed
• Completed yearlong St. Luke's New Graduate RN Residency program
• Recipient of St. Luke's Everyday Angels award

Case Manager & Psychosocial Rehabilitation Specialist - HUMAN SUPPORTS OF IDAHO - Boise, ID

(2008-01 - 2010-12)

• Managed outpatient rehabilitation and recovery workload; coordinated treatment for 20 adults convalescing from psychiatric diagnoses
• Coordinated all appropriate consumer information for outside agencies which ensured services and benefits were maintained in a concise, accurate, and timely manner
• Identified and eliminated existing and potential barriers, avoiding the need to utilize high cost services such as hospitalization and police intervention; ensured patients received the highest level of care and maintained independence
• Met with consumer, their families, and other treatment team providers to coordinate consumer-centered care, and inform the development and implementation of quarterly, annual, and emergency treatment plans
• Provided coaching, information and support to encourage consumer's development of skills needed to foster interpersonal communication, self-advocacy, and symptom and medication management

House Manager - INDIVIDUALS FIRST, INC - Virginia Beach, VA

(2005-01 - 2008-12)

• Promoted ahead of peers to oversee the opening and accreditation process of company's fourth home for four adults with varying developmental and physical disabilities
• Supervised, planned, and executed 7 residential staff training programs; validated the certification of 5 staff members
• Developed, implemented and evaluated in-service and continuing education for residential care personnel specifically related to errors, non-compliance and outcome measure reporting
• Performed ongoing internal quality, safety, and emergency readiness reviews during external licensing audits, followed strict adherence with federal, state, and local laws; resulted in no fines or penalties
• Managed company budget of $5K to re-supply inventory and reviewed petty cash withdrawals of $1K/ week resulting in no loss of caseloads
• Completed 32 hours of medication management training, resulting in certification necessary to assist with oral medication and subcutaneous insulin administration of 10 residents; no medication errors for duration of employment

Bachelor of Science - Nursing - Idaho State University (2017-01) Meridian, ID

Bachelor of Science - Psychology - University of Idaho (2005-01) Moscow, ID