Connor Shields
Motorcycle Technician Student | Powersports Service & Customer Support
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About
Motorcycle Technician student at Universal Technical Institute with hands-on training in electrical diagnostics, engine troubleshooting, suspension, chassis, tires, brakes, and service-manual procedures. Experienced using wiring diagrams, digital multimeters, DVA adapters, compression and leak-down testers, and specification-based testing. Brings nearly a decade of leadership and customer-service experience with strong habits in safety, documentation, accuracy, and problem solving.
Seeking an entry-level opportunity with Nash Powersports in service, parts, accessories, or product support.
Experience
Bank Manager - Bank of America - Fort Smith, AR
(2015-01 - 2024-12)
Led daily operations, coached associates, and maintained high standards for customer service, accuracy, compliance, and accountability.
- Resolved escalated customer concerns, explained complex information clearly, and managed time-sensitive documentation and priorities in a fast-paced environment.
- Trained team members, organized workflow, monitored quality, and followed customer issues through resolution.
DJ / Event Professional - Independent - Arkansas & California
(2021-01 - 2025-12)
Coordinated client requirements and schedules; transported, set up, operated, and troubleshot audio equipment on-site under tight timelines.
- Built repeat business through reliability, communication, organization, equipment care, and calm problem solving.
Ground Operations - Ameriflight
(2012-01 - 2013-12)
Aircraft walk-outs and safe ramp procedures.
Package Handler - UPS
(2012-01 - 2013-12)
Customer Service - Toys "R" Us
(2012-01 - 2013-12)
Education
Motorcycle Technician Training Program - Motorcycle Technician - Universal Technical Institute (2027-12)
High School Diploma - Southside High School (2012-12)
