Cool Hands Luke

Results-driven operations leader with over 7 years of progressive experience in logistics, warehouse operations, package sortation, workforce planning, and team management. Proven record of leading high-pressure operations, optimizing workflows, improving labor efficiency, and driving safety-first performance. Skilled in supervisor development, accountability, process improvement, contractor coordination, and service execution.

Sort Manager at FedEx Ground (2025-12 – 2026-04)

• Led preload sort operations overseeing package flow, staffing, trailer execution, and daily performance across a high-volume logistics environment.
• Drove throughput, labor efficiency (TLH), service metrics, and on-time dispatch while balancing changing volume, staffing constraints, and operational priorities.
• Managed and developed supervisors by setting expectations, reinforcing accountability, and coaching leaders on floor execution, planning, and communication.
• Coordinated with linehaul, administration, contractors, and support teams to reduce delays, minimize rolled volume, and improve sort stability.
• Supported safety compliance, Work Rights follow-up, training execution, and performance documentation to strengthen accountability and operational discipline.
• Implemented process improvements and daily planning routines to stabilize preload execution and improve team alignment under pressure.

Operations Manager at FedEx Ground (2020-10 – 2025-12)

• Led day-to-day package sortation operations, workforce scheduling, trailer movement, volume planning, and cost control across multiple operating needs.
• Enforced a Safety Above All culture through proactive training, coaching, discipline, recognition, and follow-up on compliance standards.
• Oversaw performance management including hiring, onboarding, coaching, evaluations, corrective action, and terminations when necessary.
• Monitored productivity, quality, scan compliance, service goals, and staffing levels to adjust labor plans and meet operational targets.
• Partnered with managers, coordinators, contractors, and package handlers to improve communication, resolve operational issues, and maintain service quality.
• Drove operational efficiency by identifying workflow gaps, improving sort execution, and minimizing unnecessary labor costs.

Operations Coordinator at FedEx Ground (2018-08 – 2020-10)

• Streamlined shipping and receiving operations by coordinating with P&D teams, contractors, and internal leadership to maximize workflow.
• Resolved order errors, package issues, returns, and service concerns while maintaining customer satisfaction and operational accuracy.
• Built strong relationships with multiple contracted service providers to support productivity, communication, and issue resolution.
• Assisted with package flow, dispatch readiness, and daily operational communication between warehouse and delivery teams.

Package Handler at FedEx Ground (2018-03 – 2018-08)

• Loaded and unloaded packages efficiently while consistently exceeding scanning and production expectations, including 400+ packages per hour.
• Ensured correct package routing using label scanning, system codes, and attention to service accuracy.
• Promoted safe work practices, maintained a clean work area, and assisted peers in meeting daily operational goals.

Night Shift Assistant Manager at QuikTrip (2015-08 – 2018-05)

• Managed nightly store operations, delegated tasks, and ensured store readiness for the following business day.
• Maintained inventory displays, supported product rotation, and helped drive cleanliness, organization, and customer service standards.
• Collaborated with management and team members to improve workflow, resolve customer issues, and maintain shift accountability.

Assembly Line Worker at Ford Motor Company (2014-12 – 2015-07)

• Assembled truck doors and components while following detailed work instructions, production standards, and safety requirements.
• Maintained an organized and efficient work area while supporting team productivity in a fast-paced manufacturing environment.

Store Manager at Shell Gas Station (2012-06 – 2014-11)

• Supervised store operations including staffing, scheduling, inventory management, customer service, and daily cash-handling processes.
• Fostered a respectful, team-oriented culture while resolving personnel issues, coaching employees, and managing discipline when needed.
• Maintained store standards, handled customer concerns, and supported consistent operational execution.

High School Diploma – Plattsburg High School (2011)