Cooper Hays

Assisted in drafting press releases, media pitches, and promotional content, ensuring consistency with brand messaging and campaign objectives. Monitored media coverage and compiled performance reports to evaluate campaign effectiveness and identify improvement opportunities. Coordinated event logistics and managed outreach efforts for community initiatives, fostering positive relationships with local stakeholders and partners.

Public Relations Intern - Waterhouse PR - Chattanooga, Tennessee

(2024-08 - 2024-12)

• Assisted in drafting press releases, media pitches, and promotional content, ensuring consistency with brand messaging and campaign objectives.
• Monitored media coverage and compiled performance reports to evaluate campaign effectiveness and identify improvement opportunities.
• Coordinated event logistics and managed outreach efforts for community initiatives, fostering positive relationships with local stakeholders and partners.
• Collaborated with cross-functional teams to manage social media accounts, track analytics, and contribute creative ideas to increase engagement and reach.

Shift Lead - Walgreens - Chattanooga, Tennessee

(2025-01 - 2026-03)

• Oversaw cash management, register balancing, and nightly deposit preparation to maintain financial accuracy and accountability.
• Trained and coached team members on customer service standards, sales techniques, and store procedures to improve performance and efficiency.
• Managed inventory by conducting stock counts, processing shipments, and ensuring product availability and proper placement.
• Resolved customer concerns and escalated issues as needed, maintaining professionalism and fostering customer satisfaction.

Front End Coordinator - Sierra

(2026-03)

• Supervised front-end operations, ensuring excellent customer service and efficient checkout experiences.
• Trained and supported cashiers while maintaining accurate cash handling and POS procedures.
• Promoted and educated customers on the TJX Rewards Credit Card program, helping drive store credit card enrollments.
• Resolved customer concerns and assisted with daily front-end staffing, organization, and workflow.

BS - Communications; Minor: Psychology - University of Tennessee at Chattanooga (2024-12)