Cortney Morris

Results-driven educator and customer service professional with 15+ years of experience in customer service and team management across various business and educational settings. Proven expertise in creating inclusive environments, implementing differentiated instruction, and fostering engagement. Demonstrated leadership in managing teams, optimizing operations, and enhancing customer satisfaction.

Committed to promoting positive experiences and supporting diverse business needs through innovative methods and effective communication.

Domestic Violence Advocate - SOS 4 Families-Idabel - Idabel, OK

(2025-07 - 2025-10)

• Organized public events such as rallies or fundraisers to promote causes
• Developed educational materials such as brochures or fact sheets to inform the public about key issues
• Collaborated with interdisciplinary teams including social workers, counselors, and healthcare professionals to address client needs holistically
• Built coalitions with other advocacy groups organizations working towards similar goals
• Accompanied victims in courtrooms to ensure they felt safe

Veterinary Surgery Technician - ANIMAL PROTECTION LEAGUE-Longview - Longview, TX

(2025-04 - 2025-07)

• Educated pet owners on post-operative instructions and provided guidance on at-home care for their pets' recovery
• Ensured compliance with safety protocols
• Cleaned surgical instruments thoroughly after each procedure following strict sterilization protocols
• Closely monitored patients recovering from anesthesia until they were fully awake
• Provided compassionate care to patients, ensuring their comfort and well-being throughout the surgical process
• Maintained inventory of surgical supplies and equipment, restocking as needed

Front Desk Receptionist - ANIMAL PROTECTION LEAGUE-Longview - Longview, TX

(2025-04 - 2025-07)

• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols

Animal Rescue and Tour Guide - Hochatown Rescue Center and Petting Zoo-Broken Bow - Broken Bow, OK

(2024-10 - 2025-04)

• Provided daily care and attention to a variety of animals, including feeding, grooming, and exercise
• Maintained clean and sanitary living environments for animals by regularly cleaning cages, and enclosures
• Monitored animal behavior and reported any changes or concerns to supervisors or veterinary staff
• Assisted in the rescue and rehabilitation efforts for injured wildlife before releasing them back into their natural habitats
• Developed strong relationships with regular clients resulting in increased customer loyalty
• Ensured the safety and well-being of tour participants by implementing strict adherence to safety guidelines and protocols
• Provided exceptional customer service by addressing inquiries, resolving issues, and accommodating special requests during tours
• Maintained a high level of professionalism while interacting with diverse groups of individuals from different backgrounds and cultures

Auto Service Writer - Yoder's Auto Repair Shop-Sawyer - Sawyer, OK

(2023-08 - 2024-08)

• Developed and maintained relationships with vendors to negotiate favorable pricing and ensure timely delivery of parts
• Collaborated with technicians to accurately diagnose vehicle issues and provide detailed repair estimates to customers
• Oversaw the processing of warranty claims, ensuring compliance with manufacturer guidelines
• Managed the service department budget, optimizing expenses while maintaining high-quality standards
• Improved efficiency by implementing digital documentation processes for work orders and invoices
• Collaborated with other departments such as parts inventory management or sales teams to streamline operations and enhance overall customer experience

8th Grade U.S. History Teacher - Wright City Public Schools-Wright City - Wright City, OK

(2022-08 - 2023-05)

• Utilized a variety of teaching methods, including group discussions, multimedia presentations, and hands-on activities to enhance student learning
• Created a positive and inclusive classroom environment that fostered student participation and collaboration
• Provided individualized support to students with diverse learning needs, including those with IEPs or 504 plans
• Incorporated technology tools such as interactive whiteboards, educational websites, and online resources into lessons
• Established clear expectations for behavior and academic performance, maintaining a structured classroom environment conducive to learning
• Communicated regularly with parents/guardians regarding student progress through newsletters or parent-teacher conferences
• Differentiated instructions to meet the needs of students with varying abilities and learning styles

7th Grade Math Teacher - Wright City Public Schools-Wright City - Wright City, OK

(2022-08 - 2023-05)

• Utilized innovative teaching methods, including hands-on activities and technology integration, to enhance student understanding of mathematical concepts
• Created a positive classroom environment by fostering a supportive and inclusive atmosphere that encouraged student participation and collaboration
• Monitored individual student progress through regular assessments and provided timely feedback to guide their academic growth
• Implemented differentiated instruction strategies to meet the needs of students with varying levels of mathematical proficiency
• Collaborated with colleagues to align curriculum objectives, share best practices, and develop interdisciplinary projects
• Integrated real-world applications into lessons to demonstrate the practical relevance of mathematical concepts in everyday life
• Collaborated with parents/guardians through regular communication channels (emails/newsletters) regarding student progress and upcoming events/assignments
• Implemented effective classroom management techniques that minimized disruptions while maximizing instructional time

Feedstore Owner /Office Manager - Southeast Feed-Idabel - Idabel, OK

(2012-04 - 2022-06)

• Managed a team of XX employees, providing leadership, guidance, and support
• Oversaw budgeting, financial management, accounts payable and receivable, payroll, payroll tax, sales tax
• Established strong vendor relationships to negotiate favorable pricing terms
• Utilized social media platforms to reach customers and advertise the business
• Maintained high levels of customer satisfaction through exceptional service and delivery
• Developed partnerships with other businesses to enhance product offerings or reach new clientele

4th Grade Reading Teacher - Denison public schools-Idabel - Idabel, OK

(2011-08 - 2012-05)

• Developed and implemented engaging lesson plans aligned with state curriculum standards to promote student learning and achievement
• Differentiated instruction to meet the diverse needs of students, including those with special needs and English language learners
• Created a positive classroom environment that fostered respect, inclusivity, and a love for learning
• Regularly assessed student progress through formative and summative assessments, providing timely feedback to students and parents/guardians
• Implemented research-based reading programs to improve literacy skills among students at various reading levels
• Supported struggling readers through targeted interventions such as guided reading groups or one-on-one tutoring sessions
• Collaborated with special education teachers/resource specialists on individualized education plans (IEPs) for students with disabilities
• Communicated regularly with parents/guardians regarding their child's academic progress, behavior, and any concerns

B.A. - Elementary Education - Southeastern Oklahoma State University-Durant (2006-08 - 2011-05)

Certificate - Special Education - Southeastern Oklahoma State University-Durant