Cristopher Montes

Customer service expert with 12 years in process improvement, data analysis, and quality assurance, excels in enhancing operational efficiency while fostering compliance and positive team dynamics.

CLOSING EXPERT at Target (2013-03 – Present)

• Resolve customer issues swiftly to boost satisfaction and loyalty.
• Collaborate with a team of 5 on closing tasks, ensuring timely completion and reducing errors in operations.
• Responsible for proper storage and identification of tooling and fixtures.
• Design engaging product displays to attract customers.
• Fostered a collaborative environment by mentoring team members, contributing to a more cohesive and effective closing process.

DATA ENTRY/ CLAIM SPECIALIST at SmartIMS (2022-01 – 2024-10)

• Executed data entry tasks with precision, ensuring accuracy in claims processing and contributing to a streamlined workflow.
• Implemented a verification process for claim submissions, enhancing accuracy and reducing processing errors significantly.
• Maintained comprehensive records of claims and data entries, facilitating easier audits and improving compliance with industry standards.

HOSPITAL SERVICES SPECIALIST at The Blood Connection (2019-01 – 2020-01)

• Created 200+ accurate labels and updated system records daily with patient sample information, ensuring compliance and reducing errors.
• Performed cleaning on 10+ terminals daily using hospital-grade disinfectants to maintain a safe and hygienic environment.
• Streamlined the shipping and receiving process for blood components, enhancing operational efficiency and ensuring timely deliveries.
• Maintained rigorous data accuracy for patient samples, supporting compliance with HIPAA regulations and improving overall trust in patient information management.
• Conducted thorough quality control checks on 100+ products weekly to maintain compliance with safety and quality standards.

Bachelor of Arts in Media and Communications – CUNY School of Professional Studies (2019-01 – 2022-05)