Johanna Marte

Detail oriented, dedicated and motivated with over 8 years of experience in the sales and customer relations field. Seeking for an opportunity of a high growth and successful company to apply my knowledge and experience.

CLOSING OFFICER - WESTGATE RESORTS

(2021-05)

• Process the proper documentation needed and fully explains the documents to new owners.
• Manage sales pitch of sales reps.
• Communicates with other closing officers to make sure all procedures are uniform.
• Do all follow up calls for new owners.
• Make sure that Sales reps, Contract processing, and deeding are all updated on all changes.
• Keep records of deals, reps, and all involved in each individual deal.

SALES / CUSTOMER SERVICE REPRESENTATIVE - WESTGATE RESORTS

(2015-10 - 2021-04)

• Present our purchasing offers to sellers for their consideration.
• Interview clients to determine what kinds of properties they are seeking to purchase.
• Answer client's questions regarding construction work, financing options, maintenance repairs and appraisals.
• Accompany buyers during visits to inspections of property, advised them on the suitability and value of the homes they are visiting.

ASSISTANT MANAGER - NATURE'S WAX & SPA

(2012-06 - 2015-10)

• Check inventory stock to ensure adequate items are available also ordering new inventory supplies as needed.
• Monitored guest facilities to ensure that safety, rules and regulations are adhered to.
• Also monitored inventory levels for supplies to ensure there maintained.
• Answered customer inquiries, explained cost, availability, policies and procedures of our spa.
• Customer issues or complaints I connect them with the Manager as per our policy to ensure guest satisfaction.

Public Speaking and Effective Communication (2025)

Digital Marketing (2025)

Sales Representative & Customer Services Representative - WESTGATE RESORTS (2015 - 2018)

Hospitality and Marketing - APEC (1988 - 1993)