Crystal Hill

Detail-oriented and versatile production and order support professional with 7+ years of experience in automotive electronics manufacturing. Demonstrated ability to quickly learn new processes, adapt across departments, and support both production and customer operations. Skilled in order processing, wiring harness assembly, soldering, quality control, and production documentation.

Production Technician & Order Support Specialist at DIYAutoTune (2017-05 – Present)

Progressed through multiple roles, building cross-functional experience in order fulfillment and production operations.

• Manage customer orders and respond to inquiries via phone and email, maintaining consistent service quality
• Build and test wiring harnesses, ECUs, and digital dashboards for both standard and custom orders
• Perform quality control checks to ensure product accuracy, functionality, and compliance with specifications
• Develop production documentation that standardizes build processes and supports consistent manufacturing of new and custom products
• Help transition custom prototypes into repeatable production workflows, improving consistency and scalability
• Perform soldering tasks, including through-hole and limited surface-mount work, supporting reliable product assembly
• Assist with inventory control, including cycle counts and adjustments to maintain accurate stock levels
• Contribute to warehouse organization and workflow improvements to support efficient operations
• Operate Komax wire cutting machine on a limited basis