Crystal Maldonado

Dedicated professional with over 15 years of experience in healthcare support and administrative roles. Proven ability to manage patient care, administer medications, and maintain detailed client documentation. Skilled in patient registration, scheduling, and processing payments, ensuring efficient office operations. Eager to leverage comprehensive administrative expertise and a commitment to quality service to excel as a Senior Brand Strategy Director.

Home Health Care Aide - S & A Unified Healthcare Inc. - Brooklyn

(2017-10)

• Facilitated safe and consistent patient mobility by assisting with transitions between beds, wheelchairs, and automobiles.
• Maintained a clean and organized environment to promote client well-being and safety.
• Managed errands and provided transportation for clients to appointments, ensuring continuity of care and support for daily living.
• Administered medications according to precise schedules to alleviate symptoms and enhance quality of life.
• Empowered disabled individuals to foster independence while diligently monitoring their safety at all times.
• Cultivated strong, trusting relationships with each patient to ensure the highest standard of care and assistance.
• Attended to the basic needs of patients with limited physical abilities, including dressing, grooming, and feeding.
• Designed optimal meals in accordance with established nutritional plans, encompassing grocery shopping and food preparation.

Maintenance Technician - New York City Department Of Parks & Recreation - Brooklyn

(2006-05 - 2006-10)

• Responded promptly to emergency cleaning requests on an hourly basis.
• Enhanced operational quality and efficiency through instrumental calibration, rigorous quality control application, and effective maintenance functions.
• Monitored building security and safety by securing premises after operating hours and inspecting electrical appliances to prevent hazards.
• Leveraged advanced troubleshooting skills to diagnose issues within mechanical and electrical systems and equipment.
• Evaluated in-use systems to identify problems, execute necessary maintenance, and propose effective solutions.
• Executed routine inspections and performed preventative maintenance on equipment.
• Maintained facility interiors through comprehensive custodial duties, including carpet shampooing, wall washing, floor waxing and stripping, and furniture dusting.
• Managed grounds maintenance by mowing and trimming lawns using appropriate equipment and clearing debris.

Medical Office Assistant - Long Island College Hospital - Brooklyn

(2005-03 - 2006-06)

• Prepared treatment rooms for patient examinations, ensuring surfaces were clean and supplies were fully restocked.
• Processed patient payments and updated account information utilizing Windows 8.0 software.
• Maintained cleanliness and readiness of exam rooms and medical equipment through thorough cleaning and restocking procedures.
• Educated patients comprehensively regarding medications, treatment procedures, and physician directives.
• Managed patient registration and efficiently scheduled appointments.
• Documented vital signs and medical histories for an average of 50 patients per visit.
• Coordinated patient appointments via telephone and in-person interactions.
• Organized and managed medical supply inventory to ensure consistent availability of necessary items.
• Upheld patient confidentiality in strict accordance with HIPAA regulations.
• Collected and processed patient forms and photocopied insurance cards to facilitate accurate billing and insurance processing.
• Verified insurance coverage and collected co-payments for an average of 50 patients daily.
• Collaborated with Medicare, Medicaid, and private insurance providers to resolve complex billing discrepancies.
• Performed accurate medical transcription duties.