Crystle Thomas

Accomplished healthcare operations executive with 22 years of experience leading multi-site organizations, driving financial performance, and building scalable operational strategies. Extensive DSO expertise spanning enterprise operations, organizational development, specialty expansion, and cross-functional leadership. Currently lead operations across 10 dental practices and 125 employees, reporting directly to the cofounders with independent authority over workforce decisions, compensation, budgets, policies, and systems.

Previously oversaw a $75M regional portfolio of 14 practices and 200+ employees. Founder of an independent healthcare operations consulting business established in 2018; recognized for building accountable leadership teams and translating growth objectives into measurable results.

Director of Operations - Enamel Dentistry - Austin, TX

(2023)

• Serve as the senior operational leader reporting directly to the cofounders, with enterprise-wide responsibility for 10 dental practices and approximately 125 employees across clinical operations, practice management, revenue cycle, payroll, recruiting, remote support, and administration.
• Exercise independent authority for hiring and separations, compensation, staffing budgets, performance management, operational policies, and implementation of new systems; lead department heads and practice leaders through execution and accountability.
• Translate ownership priorities into company-wide operating plans, financial targets, labor strategies, practice scorecards, and performance reviews; partner across clinical and financial leadership to address production, scheduling, collections, and patient experience.
• Build scalable infrastructure through standardized SOPs, operational audits, business intelligence dashboards, leadership coaching, and consistent workflows across all locations.
• Direct operational rollout and ongoing support for orthodontics, endodontics, periodontics, oral surgery / implants, and sleep medicine, including staffing models, scheduling, patient handoffs, and financial processes.
• Led initiatives reported to reduce operating expenses by 20% and improve EBITDA by 15% through process redesign, automation, staffing optimization, and financial discipline; supported payer contracting initiatives associated with increased revenue.

Founder & Principal Consultant - Independent Healthcare Operations Consulting / Bridge Dental Consulting

(2018)

• Advise dental and healthcare practices on operational performance, organizational structure, profitability, revenue cycle workflows, patient financial presentation, and sustainable growth.
• Conduct practice assessments, design SOPs and accountability systems, coach practice leaders, and implement improvements to treatment planning, insurance workflows, claims processing, and team coordination.
• Support change management and staff training through hands-on implementation, process audits, and performance follow-up; operate an independent consulting business established in 2018 and currently branded Bridge Dental Consulting.

Regional Practice Support Manager - Corus - Western U.S. / Remote

(2022 - 2023)

• Oversaw a 14-location regional portfolio spanning multiple states, with 200+ employees and approximately $75M in annual revenue; partnered with practice leadership on performance, operational consistency, and growth.
• Led operational diagnostics and onboarding of partner practices, defined performance objectives, strengthened infrastructure, and partnered with HR on talent development and retention.

Operations Manager - Apex - Texas

(2021 - 2022)

• Directed operations for a 26-person team, expanded specialty services, and contributed to $1M in incremental annual revenue.
• Managed P&L, accounts receivable, and EBITDA performance; introduced paperless workflows and communication improvements associated with a 30% gain in operational efficiency.

Multi-Site Operations Manager - Lydian Dental - Arizona & Texas

(2019 - 2020)

• Led seven dental locations across two states, including traditional and mobile practices; coached local leaders and standardized operating expectations.
• Improved revenue by a reported 40% through scheduling, receivables, and expense management; increased treatment acceptance from 50% to 90% through process and team improvements.

Bachelor of Arts - Business Administration - Southern New Hampshire University