Executive Assistant / Event Planner / HR, Marketing & Operations Manager at M&D's Cover 3 LLC (2008-11 – Present)
Managed end-to-end event planning, event operations and logistics, marketing coordination, and operational support across multiple entities while supporting executive leadership in high-volume, fast-paced environments. Built and maintained strong, long-standing relationships with executives, vendors, community partners, and cross-functional stakeholders to support organizational initiatives, community engagement efforts, and strategic partnerships.
- Provide direct executive support to owners and senior leaders across seven business entities, supporting approximately 250 employees while proactively anticipating needs and removing operational roadblocks to maximize leadership effectiveness.
- Manage complex executive calendars, balancing competing priorities, protecting focus time, coordinating meetings, and resolving scheduling conflicts.
- Screen, prioritize, and manage executive communications while exercising sound judgment and maintaining strict confidentiality.
- Coordinate meetings by preparing agendas, presentations, reports, meeting materials, and documenting action items and follow-up.
- Serve as the central point of communication between executives, internal departments, vendors, nonprofit partners, and community stakeholders.
- Track executive priorities, project timelines, and deliverables to ensure strategic initiatives remain on schedule.
- Researched, prepared, and managed applications for federal and state COVID relief programs, securing more than $2 million in funding that helped stabilize operations during a period of significant business disruption.
- Manage sensitive information and confidential business matters with professionalism and discretion.
- Coordinate more than 50 company, community, fundraising, and executive events annually, managing every phase from planning and logistics through successful execution.
- Manage vendor coordination, scheduling, logistics, communications, contracts, and event materials to ensure seamless execution.
- Create executive-ready presentations, newsletters, branded communications, invitations, and marketing materials that strengthen organizational visibility and engagement.
- Lead development of internal and external newsletters, managing content strategy, graphic design, stakeholder collaboration, and distribution.
- Support employee engagement initiatives and leadership communications that contribute to a positive workplace culture.
- Collaborate with nonprofit organizations and community partners to coordinate fundraising efforts, charitable initiatives, and public engagement.
- Oversee office operations, records management, document organization, and administrative systems supporting multiple business entities.
- Manage vendor relationships, contract administration, inventory, and purchasing while maintaining productive long-term partnerships.
- Designed and implemented operational systems including a centralized online donation request process that streamlined administrative workflows, improved tracking and communication, and increased organizational efficiency across seven business entities.
- Prepare, reconcile, and process executive expense reports with accuracy and attention to detail.
- Coordinate cross-functional projects, collaborating with leadership and operational teams to improve communication, organization, and execution.
- Develop and maintain organized documentation, filing systems, and operational processes that improve efficiency and accessibility.
- Developed and refined administrative systems, documentation processes, and organizational workflows that reduced administrative workload, improved response times, and increased operational efficiency.
- Serve as the go-to resource for administrative support, helping teams solve problems, coordinate initiatives, and keep projects moving forward.
- Support HR administration through employee communications, documentation, policy administration, onboarding support, and organizational coordination.
- Develop and maintain employee guidebooks, training manuals, standard operating procedures, and other operational documentation to promote consistency, compliance, and effective onboarding.
- Serve as the primary point of contact for Texas Workforce Commission unemployment claims, including preparing documentation and representing the organization throughout the appeals process.
- Partner with leadership to support recruiting efforts, employee initiatives, and day-to-day people operations.
- Maintain confidentiality while handling employee information and sensitive matters.
