Curt Schulz

I am seeking employment as a desktop support technician in an area that allows me to be closer to my children. From the days of Windows 3.1 forward to today, I have accumulated a lifetime of technical computer and network experience. I am technically minded and a problem solver. I have excellent technical writing skills and have published manuals for both technical and non-technical readers, and employ excellent customer soft skills.

• Perform installations on computers, printing and scanning devises as well as troubleshot resolution for connectivity issues
• Developed and implemented all SOP's for IT department procedures to increase installation productivity and results
• Completed 200 yearly remote installs on printers and scanners as well as managed 5-10 service tickets on a daily basis
• Managed program and project portfolios for assigned IT vendors and projects to determine the scope of work required
• Ensured application and administrative systems connected to help minimize end-user downtime and problematic issues
• Efficiently set priorities, organized workloads, worked cross-functionally, and met deadlines in established timeframe
• Established relationships with departments and outside consultants and vendors to maintain seamless flow of processes
• Successfully conveyed technical concepts to non-technical users and maintained confidentiality of specific information
• Continuously managed IT staff scheduling, technical direction, future planning, and all standard development practices
• Effectively provided support for low to high complexity situations for desktop and laptop computers, printers, scanners, and various device equipment
• Ensured desktop computers interconnected seamlessly with all systems including file and email servers and printers
• Provided on-site and remote troubleshooting analysis of end-user desktop computers, equipment, and printer connectivity issues
• Supported and diagnosed all hardware and software as well as provided solutions for complex IT equipment situations
• Managed installations, diagnostic repairs, maintenance, and ensured optimal performance of all end-user workstations
• Reported on monthly performance of the workstations and provided feedback to management teams on project progress.

Associates Degree, A+, iNet+, MCP

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