Isaac Merino

I have recently completed a certificate program in Cyber Security and IT Support and have 20 years of relevant Customer Service experience. My excellent communication skills, combined with my ability to think critically, will make me an asset to your company. I am confident that these skills will allow me to excel in this position.

I would be happy to provide you with additional information or speak personally about this opportunity if you are interested in learning more about me and my qualifications.

Transitioning from the USPS and seeking a full-time role in the field of Information Technology. 20+ years of experience in customer service, along with military, and management experience. Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments, and completed an 8-course program at Mount Wachusett Community College (MWCC) with a foundation in IT security, as well as training in microcomputer networks, and software.

• MWCC Cyber Security Certificate [December/2022]
• Google IT Support Professional Certificate [September/2022]
• Syracuse University/CompTIA Security+ Course [September/2021]
• Mount Wachusett Community College (IT/Networking/Cyber Security)
• Bunker Hill Community College (Liberal Arts)
• UMASS Boston (Liberal Arts)
• Community College of The Air Force (Applied Science)
• Salem High School