Roger Crowe Silv
Desktop Support Engineer
Hire this person
Send a job offer directly to this candidate
About
Desktop Engineer with 3+ years delivering enterprise IT infrastructure support across MSP and corporate environments. Specialized in Microsoft 365
migrations, virtualization management, and multi-site field service operations.
🔧 Core Technical Expertise:
- Virtualization: Proxmox VE, VMware vSphere, Hyper-V, VM provisioning, resource optimization, snapshot management
- Microsoft Stack: M365 Admin, Azure, Entra ID, Exchange, Intune, SharePoint
- Infrastructure: Cisco/Meraki networking, enterprise security (Sophos,
Microsoft Defender), BCDR solutions (Datto, Barracuda)
- Automation & Scripting: PowerShell, Python, system deployment automation
- Multi-platform Support: Windows Server (2016-2025), Linux (Arch/Debian),
macOS environments
💡 Key Achievements:
- Enterprise Microsoft infrastructure migration from on-premises to M365
cloud environment
- Deployed network infrastructure upgrades across multiple client sites including Cisco/Meraki switches and Ubiquiti access points
- Developed and maintained Windows Desktop Image deployed across organization
- Provided 24/7 on-call support with rapid incident response for critical system failures
🌐 Multilingual Technical Support: Fluent in English, Portuguese, and Spanish
- enabling effective communication with diverse client bases and international teams.
Currently pursuing Bachelor's in Computer Science while delivering hands-on technical solutions. Open to L2/L3 Desktop Engineer and Systems Administrator opportunities in the Greater Hartford area and remote positions.
Experience
Desktop Engineer with 3+ years delivering enterprise IT infrastructure support across MSP and corporate environments. Specialized in Microsoft 365
migrations, virtualization management, and multi-site field service operations.
🔧 Core Technical Expertise:
- Virtualization: Proxmox VE, VMware vSphere, Hyper-V, VM provisioning, resource optimization, snapshot management
- Microsoft Stack: M365 Admin, Azure, Entra ID, Exchange, Intune, SharePoint
- Infrastructure: Cisco/Meraki networking, enterprise security (Sophos,
Microsoft Defender), BCDR solutions (Datto, Barracuda)
- Automation & Scripting: PowerShell, Python, system deployment automation
- Multi-platform Support: Windows Server (2016-2025), Linux (Arch/Debian),
macOS environments
💡 Key Achievements:
- Enterprise Microsoft infrastructure migration from on-premises to M365
cloud environment
- Deployed network infrastructure upgrades across multiple client sites including Cisco/Meraki switches and Ubiquiti access points
- Developed and maintained Windows Desktop Image deployed across organization
- Provided 24/7 on-call support with rapid incident response for critical system failures
🌐 Multilingual Technical Support: Fluent in English, Portuguese, and Spanish
- enabling effective communication with diverse client bases and international teams.
Education
Currently pursuing Bachelor's in Computer Science while delivering hands-on technical solutions. Open to L2/L3 Desktop Engineer and Systems Administrator opportunities in the Greater Hartford area and remote positions.
