Roger Crowe Silv

Desktop Engineer with 3+ years delivering enterprise IT infrastructure support across MSP and corporate environments. Specialized in Microsoft 365

migrations, virtualization management, and multi-site field service operations.

🔧 Core Technical Expertise:

• Virtualization: Proxmox VE, VMware vSphere, Hyper-V, VM provisioning, resource optimization, snapshot management
• Microsoft Stack: M365 Admin, Azure, Entra ID, Exchange, Intune, SharePoint
• Infrastructure: Cisco/Meraki networking, enterprise security (Sophos,

Microsoft Defender), BCDR solutions (Datto, Barracuda)

• Automation & Scripting: PowerShell, Python, system deployment automation
• Multi-platform Support: Windows Server (2016-2025), Linux (Arch/Debian),

macOS environments

💡 Key Achievements:

• Enterprise Microsoft infrastructure migration from on-premises to M365

cloud environment

• Deployed network infrastructure upgrades across multiple client sites including Cisco/Meraki switches and Ubiquiti access points
• Developed and maintained Windows Desktop Image deployed across organization
• Provided 24/7 on-call support with rapid incident response for critical system failures

🌐 Multilingual Technical Support: Fluent in English, Portuguese, and Spanish

• enabling effective communication with diverse client bases and international teams.

Currently pursuing Bachelor's in Computer Science while delivering hands-on technical solutions. Open to L2/L3 Desktop Engineer and Systems Administrator opportunities in the Greater Hartford area and remote positions.

Desktop Engineer with 3+ years delivering enterprise IT infrastructure support across MSP and corporate environments. Specialized in Microsoft 365

migrations, virtualization management, and multi-site field service operations.

🔧 Core Technical Expertise:

• Virtualization: Proxmox VE, VMware vSphere, Hyper-V, VM provisioning, resource optimization, snapshot management
• Microsoft Stack: M365 Admin, Azure, Entra ID, Exchange, Intune, SharePoint
• Infrastructure: Cisco/Meraki networking, enterprise security (Sophos,

Microsoft Defender), BCDR solutions (Datto, Barracuda)

• Automation & Scripting: PowerShell, Python, system deployment automation
• Multi-platform Support: Windows Server (2016-2025), Linux (Arch/Debian),

macOS environments

💡 Key Achievements:

• Enterprise Microsoft infrastructure migration from on-premises to M365

cloud environment

• Deployed network infrastructure upgrades across multiple client sites including Cisco/Meraki switches and Ubiquiti access points
• Developed and maintained Windows Desktop Image deployed across organization
• Provided 24/7 on-call support with rapid incident response for critical system failures

🌐 Multilingual Technical Support: Fluent in English, Portuguese, and Spanish

• enabling effective communication with diverse client bases and international teams.

Currently pursuing Bachelor's in Computer Science while delivering hands-on technical solutions. Open to L2/L3 Desktop Engineer and Systems Administrator opportunities in the Greater Hartford area and remote positions.