Cynthia Maffeo

I have 7 years customer service experience,

5 years being remote. Handling accounts, placing orders, making payment, processing order, check inventory, set up deliveries, retention on damaged merchandise, contacting venders shipping info, etc. To add my strong accounting background, I know I would be a strong asset to your company.

Handling accounts,

Conducting inbound customer service calls with customer, Create fraud and dispute claims on customers behalf, Fraud: block card/re-issue new card, review fraud txns, and complete dispute application. Research claim status. Verify customers claim balance on their account and make sure it has been posted correctly. Working with multiply programs, Banks and Visa.

AAS in Accounting

QuickBooks Pro Certificated