Cynthia Miller

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Senior Patient Call Coordinator - Austin Regional Clinic - Austin, TX

(2020-12 - 2024-06)

• Scheduled appointments via phone and in person for 35 locations including multiple specialties and Primary Care.
• Assisted with referrals and prepared medical records for patients.
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
• Registered patients and scheduled appointments.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Maintained confidentiality of records relating to clients' treatment.
• Received and screened telephone calls and visitors by determining or addressing needs.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Communicated with patients with compassion while keeping medical information private.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Scheduled tests, lab work or x-rays for patients based on physician orders.

Senior Patient Care Coordinator - Austin Regional Clinic - Austin, TX

(2010-07 - 2020-12)

• Scheduled evaluations and procedures for patients.
• Processed patient intake information and updated medical records prior to treatment.
• Completed insurance verifications and claim forms for patient intake and processing.
• Communicated with patients to ensure quality of care and develop care plans.
• Established strong work network by building professional relationships with physicians and fellow employees.
• Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
• Provided administrative support for patient care staff.
• Received and routed care team messages and documents to appropriate staff.
• Troubleshot and resolved complex customer service issues to enhance patient and family experience.
• Demonstrated flexibility during changes to patient care practice.
• Compiled and maintained medical charts and reports in complex digital databases.
• Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
• Assured regulatory compliance and professionalism across patient service.
• Communicated with patients with compassion while keeping medical information private.
• Explained policies, procedures and services to patients.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Maintained records management system to process personnel information and produce reports.
• Maintained communication and transparency with governing boards, department heads and medical staff.

High School Diploma - Forest Hill High School Adult Education (1989-06)