Cynthia R
Manager
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About
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.
Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Experience
Branch Customer Service Representative at AT&T Inc. (2014-08 – 2019-09)
- Maintained up to date knowledge of products and services.
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell products and services to customers.
- Worked to understand the needs of each customer.
Customer Service Representative at Gold Coast Hotel (2012-08 – 2014-08)
- Greeted customers with enthusiasm and a delightful and helpful attitude.
- Provided guests and potential guests with up to date information about hotel and promotional offerings.
- Effectively sold rooms to walk-in customers.
- Responded to guest complaints in a professional and effective way.
- Processed payments and informed hotel staff of room status and availability.
- Provided superiors with work logs, demonstrating accountability.
Customer Sales Representative at Macy's (2010-10 – 2012-05)
- Greeted customers in a friendly and helpful manner.
- Provided high quality customer service to customers.
- Handled sales transactions and returns in a timely manner.
- Answered all questions regarding products and promotions.
- Aimed to keep customers satisfied and returning to Macy's.
Education
Bachelor of Communications – University of Seattle (2007-08 – 2011-05)
High School Diploma – Hartwick High School (2003-09 – 2007-05)
