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Bilingual English–Spanish customer service and administrative professional with 10+ years of experience supporting clients, resolving concerns, and guiding people through service processes. Independent, organized, and attentive to sensitive information, with experience assisting individuals with forms, explaining next steps, and providing personalized phone and in-person support. Brings empathetic communication, consultative customer service, and careful documentation to patient intake and care coordination.

Logistics & Operations Coordinator - CHAUN LGND

(2025-04 - 2025-09)

• Responded to daily requests, clarified information with colleagues, and independently kept time-sensitive tasks organized.
• Reviewed records for accuracy and communicated updates across teams to support issue resolution.

Warranty & Logistics Analyst - KIARA SKY PROFESSIONAL NAILS

(2024-09 - 2025-04)

• Communicated with customers about concerns, listened to their needs, and explained appropriate next steps.
• Documented customer cases accurately and worked with internal teams toward timely resolutions.

Sales Associate - MACY’S

(2023-07 - 2024-08)

• Built rapport with customers through active listening, product guidance, and personalized consultations.
• Addressed questions and hesitations professionally while supporting positive customer experiences.

Beauty Specialist - ANASTASIA BEVERLY HILLS

(2022-09 - 2023-06)

• Conducted individualized product consultations, listened to customer goals, and provided clear recommendations.

Office Assistant & Translator - DEPARTMENT OF SOCIAL SERVICES

(2018-08 - 2021-07)

• Assisted clients with forms, questions, and administrative processes, explaining information clearly and respectfully.
• Provided English–Spanish interpretation and translation while maintaining confidentiality of sensitive records.

Beauty Specialist - ESTÉE LAUDER

(2013-03 - 2015-12)

• Helped customers understand options through one-on-one consultations, product education, and attentive service.

B.S. - International Business - Southern New Hampshire University (SNHU)

Medical Assistant Certificate - Boston Reed College (2014)