D'Nae Jackson
Dynamic professional with 5+ years of experience in clinical scheduling and patient engagement
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About
Dynamic professional with 5+ years of experience in clinical scheduling and patient engagement. Demonstrated expertise in managing electronic appointments, improving clinician workflows, and utilizing EHR systems to enhance care coordination in fast-paced healthcare settings.
Experience
Lead Patient Engagement Specialist - Greater Good Health - El Segundo, CA
(2021-08)
- Managed daily clinician schedules, coordinated patient appointments, and adjusted schedules to optimize provider availability
- Conducted high-volume outreach to schedule home, Telehealth, and in-clinic visits, ensuring timely preventative care
- Collaborated with Nurse Practitioners to coordinate cancellations, reschedules, and add-ons, supporting accurate schedules
- Built logical driving routes for clinicians to maximize efficiency and patient care time
- Supported professional communication with clinicians and client partners to support seamless scheduling operations
- Coordinated referrals and activities for high-risk programs, supporting patient engagement and care continuity
- Ensured prompt and right documentation of all scheduling activities and patient interactions
Patient Engagement & Acquisition Specialist - Greater Good Health - El Segundo, CA
(2021-08)
- Served as the primary point of contact for prospective patients, delivering empathetic, high-quality support via phone, text, email, and web inquiries
- Converted inbound and outbound leads into scheduled primary care appointments through relationship-building and patient education
- Conducted proactive outreach to eligible patient populations generated from marketing campaigns, community events, and partner referrals
- Guided patients through insurance questions, scheduling, and first-visit preparation to ensure a seamless onboarding experience
- Coordinated with internal clinical, scheduling, and operations teams to triage inquiries and support continuity of care
- Maintained accurate documentation using CRM, EHR, and telephony systems while meeting performance and engagement goals
Scheduler/Unit Specialist - Equus Workforce solutions - Oceanside, CA
(2020-01 - 2021-06)
Scheduled and confirmed appointments for newly referred CalWORKS recipients for Welfare to Work program, re-engaged Non-compliant and Sanction participants in curing Sanction status to reflect compliance, made weekly orientation reminder calls and emails to participants, communicated with county workers using CalWIN software.
Caregiver Memory Care - Belmont Village Senior Living - San Diego, CA
(2018-02 - 2019-10)
Assisting memory care community residents with daily living activities including but not limited to personal hygiene, bathing, mobility, hydration, and mealtime aid. encouraging group activity attendance and other assigned duties.
Caregiver - Home Care Assistance - San Diego, CA
(2017-12 - 2018-04)
Assisted with light housekeeping, meal preparation, and nutrition education. Maintained companionship and community engagement for each client, supported clients with bed transfer, bathing, dressing, toileting, and incontinence, care journal's activity status reports for family and supported client safety and fall prevention.
Education
Certificate - Administrative Medical Assisting - Health Occupation Center (2017 - 2017)
Certificate - Medical Assisting - UEI College (2009 - 2009)
General Education - Miramar Community College (2008 - 2008)
