Daiana Guzman

Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative with desire to take on new challenges. Exceptional customer service and decision-making skills. Passion for working with people and leading with a hospitality mindset. Meticulous and systematic Administrative Assistant and Receptionist skilled bringing solid expertise in all daily administration needs. Adept at working effectively unsupervised and quickly mastering new skills.

• Provided a timely, courteous and knowledgeably response to information requests, screened and transferred calls included but not limited to tenants, vendors and employees of over 200 commercial and residential properties.
• Responded effectively to provide immediate resolution and improve retention to sensitive inquiries and or complaints while liaising between tenants and vendors.
• Assisted with office shipping and the mass mailing of thousands of monthly rent invoices and memorandums.
• Sorted and distributed incoming faxes, correspondence, rent payments and emails for office distribution.
• Managed busy calendar for executive team, logistically planning and preparing travel, meetings and communications.
• Inventoried, tracked and ordered supplies company wide including 7 offsite offices.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Supported Leasing, Billing and the Legal departments by using the property management system to assist in calculating total new lease renewal rents, AR functionalities in imputing rent payments, assisting in all communications regarding legal notices while providing office management support and building cooperative working relationships.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Communicated effectively with multiple departments while Assisting with special tasks on a daily basis. Established strong relationships to gain support and effectively achieve results.
• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts ; positive work ethic; and commitment to providing unsurpassed service.

High School Diploma

High School Of Economics & Finance Jun 2001

New York, NY