Dan Garner

Goal-oriented and talented sales account executive with a solid history of driving growth in the automotive parts and services arena. Recognized for implementing strategic processes that streamline operations while cutting costs and generate revenue. Relationship sales expert with success in negotiating and closing competitive contracts. Known for organization. Highly motivated self-starter with excellent verbal, written, and interpersonal communication skills.

Service Manager - JIM MCNATT HONDA - Denton, TX

(2011-01)

Service Manager - TOYOTA OF ROCKWALL - Rockwall, TX

(2010-01 - 2011-12)

Marked improvement in CSI & increased customer pay labor sales year over year.

Service Manager - DON HERRING MITSIBUSHI - Plano, TX

(2008-01 - 2010-12)

Reduced overall service expense by 60% and increased overall net profit by 102%.

Fixed Operations Director - PAT LOBB TOYOTA - McKinney, TX

(2006-01 - 2008-12)

Managed parts and service operations for start-up dealership. Generated over $5 million in revenues in first year of operation with net profit of over $1 million, the most ever for a start-up Toyota dealership. Maintained consistently high customer satisfaction ratings (top 10%) and have been highly profitable at $90,000 every month.

Received

President's Award, 2007. Exceeded first year revenue projections by over 30% and exceeded profit level projections by over 200% as the fastest growing Toyota service department in the Gulf States region.

Service Director - MCDAVID HONDA OF FRISCO - Frisco, TX

(2004-01 - 2005-12)

Only department manager to generate a profit in the first year of operation; exceeded $5 million in revenue in first year. Customer satisfaction was consistently above 92% and ranked in the top 10% of dealers nationally.

• Directed and managed started dealership service department with 42 lifts and 50 bays.
• Managed all fixed operations including personnel, equipment, training, customer satisfaction, personnel, budgets, warranty control, and profitability.
• Attained top in region in Total Satisfaction Index.

Fixed Operations Director - GRAND PRAIRIE FORD/TOYOTA - Grand Prairie, TX

(2002-01 - 2004-12)

Customer pay labor in service reached record levels and CSI also reached levels above any previous scores.

Fixed Operations Director - LUTE RILEY HONDA - Richardson, TX

(1996-01 - 2001-12)

Managed all aspects of the fixed operations and grew operations to be the largest in the United States at $50 million in revenue. Improved profit levels (450%), employee retention, and customer satisfaction.

• Negotiated oil contract that saved the company $285,000 over three years. Leading competitor (company that owns 178 dealers) could not negotiate a better deal.
• Negotiated paint contract that saved the company $175,000 over three years.
• Won the prestigious President's award in 2000.

Body Shop Manager - LONE STAR CADILLAC - Dallas, TX

(1995-01 - 1996-12)

Managed body shop operations and increased gross profit levels and improved insurance relations. Established direct repair relations with most insurance groups.

Fixed Operations Director - TRIPLE J MOTORS - Saipan, CNMI

(1993-01 - 1995-12)

Managed fixed operations of a multi-franchise dealership on a small island in the Pacific Ocean. Increased profitability by over 500%. Achieved new records for both customer satisfaction and profitability.

Speech and Communications curriculum - Independent Baptist College