Dana Carlborg

I am seeking a position where I can leverage my skills and experience to contribute to the long-term success of the organization. I am a problem solver with a passion for making the customer experience exceptional. I am a self-starter who works well alone or in a team environment. I strive to learn new things and enjoy bringing my ideas to the work environment.

Unit Clerk/Scheduling at Unity Point Finley Hospital (2015-01 – 2019-05)

• Scheduled and registered patient appointments and transcribed orders.
• Performed job functions independently in a medical environment ensuring complete confidentiality and passing all audits.
• Worked closely with patients, physicians, and medical staff, earning appreciation for speed and accuracy.
• Administered staff work schedules.
• Digitized film for physician viewing in-office and during surgical procedures.
• Accessed imaging using the McKesson PACS Gear program, fulfilling all requests within 24 hours.
• Utilized EPIC program to access patient information and appointments.
• Created, implemented, and trained other team members on standard operating procedures.

Unit Clerk/Scheduler at Unity Point Finley, Westmark Physical Therapy (2014-01 – 2015-01)

• Ensured positive patient experience by greeting and registering new patients.
• Created new patient files.
• Scheduled patient appointments.
• Processed insurance payments for patients' accounts.
• Entered charges for services and procedures received.
• Assisted therapists with patient services.

OIC-Officer in Charge at United States Postal Service (2010-04 – 2014-03)

• Performed all operations of the post office, starting as a PMR (Postmaster Relief) part-time, working up to an OIC (Officer in Charge).
• Ran postal facility in place of Postmaster, due to leave or transfer.
• Expert customer service, both in person and on the phone.
• Sale of products to customers from postage to renting a post office box.
• Sort and distribute mail to prospective customer PO Box and mail carriers.
• Processed payroll and deposits.
• Managed and ordered postage inventory and office supplies.
• Balanced postage and meter through inventory.
• Processed and approved payroll and attendance for mail carriers.

Office Manager at Woodland Homes Inc. (2004-03 – 2006-04)

• Organized and coordinated office operations.
• Wrote and reviewed client contracts and offers.
• Managed accounts payable and receivable.
• Performed credit card reconciliation, and general bookkeeping using QuickBooks.
• Processed payroll.
• Ordered office supplies.

Sales Director at Outside Sales Tupperware (1999-12 – 2009-04)

Develop and implement sales strategies and lead team to achieve goals.

High School Diploma – James B Conant