Dana Grickis

I am a customer-focused professional offering administrative and extensive collections experience. Possesses outstanding interpersonal and communication skills, both verbal and written. Detail-oriented, organized and adept at multi-tasking. A proactive troubleshooter with ability to identify problems and implement effective solutions. Forte for appeasing distressed customers. Computer skills include Word, Excel and Internet knowledge.

Collections Specialist - CWPM - Plainville, Ct

(2016-12 - 2026-01)

• Proven record responding to and processing all collection calls on past due accounts
• Successfully meets company goals for each fiscal year
• Processes and maintains all commercial accounts and associated paperwork
• Successfully negotiates with clients and initiates payment plans

Cashier/Receptionist - Richards Chevrolet - Cheshire, Ct

(2015-01 - 2016-11)

• Answered multi-phone lines and distributed calls appropriately
• Processed rental car contracts, inspected cars as they entered and left dealership
• Updated vehicle specialist's spreadsheets with leads via phone/floor traffic
• Performed cashier duties and processed all credit card payments

Receptionist/Administrative Assistant - Randstad Staffing - Plainville Ct

(2010-02 - 2016)

• Assigned to various companies providing reception/administrative support
• Processed AP/AR invoices, established P.O.'s for client companies
• Processed all incoming/outgoing mailings (Fed-Ex, UPS packages)

Legal Administrative Assistant - Hertzmark, Crean & Lahey, LLP - Waterbury, Ct

(2008-01 - 2010-01)

• Responded to and maintained all collection calls for small claims/medical claims
• Processed legal documents (soj's, withdrawals, liens & releases)
• Managed heavy call volume, posted payments, provided administrative support

AS Degree - Naugatuck Valley Community College