Jordan Queen

Versatile, dynamic, and seasoned project manager and scrum master with exceptional communication skills and exemplary critical thinking abilities. Previous experience includes high visibility achievements in process improvement, testing management, and implementation deployment within the Workday ecosystem. Additional experience includes leadership roles in cross-functional internal initiatives, scrum implementation and execution, and synergistic workplace improvement through the implementation of new processes and technology.

Ready to provide honest, timely, and reliable assistance to meet the requirements of the position. Seeking opportunities to further develop skillset in technical troubleshooting and service delivery.

Engagement Manager at Makse Group (2025-11 – 2026-06)

• Utilizing Workday-prescribed best practices and modified Agile (scrum) methodology to ensure an on-time deployment of in-scope modules. Ownership of testing management, parallel testing oversight, vendor coordination, and scalable business practices.

Project Manager at TopBloc (2021-05 – 2025-08)

• Utilizing Workday-prescribed best practices and modified Agile (scrum) methodology to ensure an on-time deployment of in-scope modules. Includes regular cadence of reporting performance metrics, coordinating cross-functional teams, leading customer-facing status & steering committee meetings, and advising opportunities for utilization of additional Workday modules.

Utilized

Jira, Confluence, Smartsheets, and Salesforce tooling to ensure on time delivery of in-scope modules. Successfully delivered approximately 6 initial implementations, and 25 add-on deployments of Workday.

Application Management Services (AMS): Customer Support Analyst at OneSource Virtual (2016-12 – 2021-05)

• Workflow management and resource allocation for functional areas of Workday.

Implemented Scrum

Mastery methodologies and techniques to garner team efficiencies. Pioneered process efficiency improvements related to internal and customer facing business processes. Functioned as Primary Point of contact for AMS related case escalations. Also functioned on an ad hoc basis for project coordination, leveraging scrum, ITIL, and Workday standard methodologies.

Core Workday Administration Analyst at OneSource Virtual (2015-08 – 2016-12)

• Primary responsibilities include account creation in Workday, as well as basic security permission configurations, and account maintenance. Additional duties included ad hoc side projects as well as generating customer satisfaction reports for upper management and implementing more efficient security processes and protocols to create a more synergistic work environment. Extensive experience with independent product research and systematic experimentation.

Case Wellness Consultant at Brillio assigned to Microsoft (2013-09 – 2015-08)

• Assisting in background quality assurance for customer support cases.

Responsibilities include reviewing case notes and timelines ensuring consistent customer communications and satisfaction. Additional duties focused on process improvement, tool development, team metric reporting, team delivery quality assurance, and further case escalation & evaluation for the department. Also assisted in the training of an overseas office for outsourcing purposes (India).

As project developed, provided statistical models for project delivery impact expectations under proposed new project methodologies. Functioned as project lead on the development of an Excel log created to track labor for each Case Wellness Specialist in the department, saving the project approximately 15,000 labor hours per year. The tool contains timeline and volume metrics for each specialist.

Associate's Degree in Applied Information Systems – Collin County Community College