Daniel Casillas

Dynamic Team Lead with a proven track record at Walmart, excelling in performance monitoring and quality control. Adept at coaching and mentoring staff, I implemented process enhancements that significantly improved operational efficiency. Committed to customer focus, I fostered a culture of excellence, ensuring high standards in service delivery and workplace safety.

Team Lead at Walmart (2023-03 – Present)

• Coordinated daily tasks to align with organizational guidelines and procedures.
• Guided and supported team members to improve performance and service delivery.
• Introduced process enhancements to boost efficiency in daily operations.
• Monitored stock levels to minimize waste and streamline supply chain activities.
• Organized staff rosters to ensure effective workload distribution and meet customer needs.
• Tracked customer service performance metrics to launch initiatives for better guest experiences.
• Provided regular feedback to team members through performance evaluations.
• Encouraged organizational growth through strategic problem-solving and leadership.
• Supervised team members to ensure adherence to operational standards and procedures.

Team Lead at Jack in the Box (2022-06 – 2023-03)

• Streamlined workflow processes to enhance efficiency in food preparation and service delivery.
• Trained new employees on best practices for customer service and safety protocols.
• Coordinated inventory management to optimize stock levels and reduce waste.
• Conducted regular performance evaluations to provide constructive feedback and support staff development.
• Implemented quality control measures to maintain high food safety standards during peak hours.
• Trained new team members by relaying information on company procedures and safety requirements.
• Supervised team members to ensure adherence to operational standards and procedures.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Associate of Science in Computer And Information Sciences – Southern New Hampshire University

High School Diploma – Chaparral High School (2023-03)