Self Employed, Independent Driver and other gigs, August 2020 to Present
I lease my own truck to an RV transport company and take travel trailers and fifth-wheels from the manufacturer sites in northern Indiana to RV dealerships all over the country. I am also the author and publisher of three novels, and I serve as a model for art classes at many different schools and universities in the Dallas-Fort Worth area.
ComNet Communications, Desktop and Mobile Device Technician, May 2018 to August 2020
- Assist in Purchase, provision, maintain and upgrade wireless devices.
- Provide hands on and phone tech support to employees for wireless devices.
- Build and configure laptops / desktops with company required software; provide data migration from old machines to newly configured ones.
- Backup support for configuring and printing patch panel and switch labels
Eagle Mountain Saginaw ISD, Substitute Teacher and Computer Aide, August 2017 to May 2018
- Fill in for teachers at the elementary, middle, and high school levels, as needed
- Monitor high school computer lab for students taking online courses in French
PDX, Inc., Central Services Support Analyst, February 2014 to March 2017
- Investigate, troubleshoot, and resolve issues with PDX-authored applications
- Write user stories and submit to development when necessary
- Assist customers with the implementation of PDX products and services
- Communicate with customers via phone and email related to support issues and efforts
- Seek assistance with and escalate issues where necessary
- Investigate and correct code exception messages from client systems (lots of SQL queries, etc.)
- Share and document knowledge, assist in cross-training staff on areas of specialization
- Provide on-call, after hours support as assigned
Insight Capital, Technical Support Analyst, March 2013 to February 2014
- Answer trouble calls from employees
- Create Active Directory groups and accounts
- Troubleshoot and fix problems with PC and server hardware and software
- Build, image, and repair Dell PCs running Windows 7
- IBM iSeries account and printer management
- Microsoft Exchange Administration
- Hardware and software installations
Union Drilling, Inc., IT Support Analyst, May 2010 to December 2012
- Respond to helpdesk calls and e-mails
- Set up new PCs, Blackberries, and other equipment
- Create and disable Active Directory and AS/400 accounts
- General server and network troubleshooting
- Migrated desktops from Windows XP to Windows 7
- Help with migration of business app from AS/400 application to Oracle based system
- Maintain backup tape rotation and perform restores when necessary
- Create images for new Dell PCs; upload those to Dell with ImageAssist so that PCs ship with those images.
- Create and maintain Virtual Machines using Microsoft Hyper-V
