Principal Salesforce Architect at Dreamlabsdigital (2021-09 – Present)
Lead the Salesforce practice of 12 consultants serving 8 healthcare and government clients; own enterprise architecture decisions, platform governance, and technical delivery oversight for engagements with combined annual contract value of $9.4M.
- Architected the statewide Medicaid care management platform on Health Cloud for a state health agency serving 4.2M beneficiaries, with care plan automation, social determinants tracking, and real-time eligibility integration that reduced care gap closure time by 56%.
- Designed the multi-org hub-and-spoke architecture for a 14-hospital health system using Salesforce Connect, Change Data Capture, and MuleSoft Anypoint, synchronizing 6.8M patient records bidirectionally with sub-30-second propagation across 5 Salesforce orgs.
- Built the prior authorization automation engine on Health Cloud using Apex, Omnistudio, and Einstein AI classification that processes 89k authorization requests monthly with 94% straight-through processing, reducing manual review FTEs from 45 to 8.
- Established the Salesforce Center of Excellence with org health scoring, technical debt quantification, governor limit dashboards, and a reusable component library of 60 production-tested LWC components adopted across all client engagements.
- Implemented the enterprise identity and access management framework using Salesforce Identity, SSO via Azure AD, and custom permission set group automation that manages 11,200 users across 5 orgs with role-based PHI access controls passing all HIPAA audits.
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Senior Salesforce Architect at Cognizant Technology Solutions (2017-04 – 2021-08)
Served as the lead Salesforce architect for the healthcare and life sciences practice, delivering 10 enterprise implementations for health plans, hospital systems, and pharmaceutical manufacturers with combined user bases exceeding 8,000.
- Architected the provider network management platform for a Fortune 20 health insurer on Sales Cloud and Health Cloud, integrating credentialing, contract management, and network adequacy analytics for 380k providers across 50 states.
- Designed and delivered the patient access and scheduling system for a 9-hospital academic medical center using Health Cloud, Experience Cloud, and Salesforce Scheduler integrated with Epic via HL7 FHIR APIs, processing 1.2M appointment requests annually.
- Led the platform rationalization initiative consolidating 4 legacy CRMs into a single Salesforce org for a national pharmacy benefit manager, migrating 18M member records with zero data loss and delivering $4.2M in annual licensing savings.
- Created the Salesforce DevOps maturity framework with Copado CI/CD pipelines, automated Apex test execution, static code analysis via PMD, and sandbox seeding strategies that reduced deployment failures from 15% to under 1% across all healthcare engagements.
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Salesforce Developer / Technical Lead at IBM (2012-08 – 2017-03)
Progressed from Salesforce developer to technical lead over 5 years, delivering 9 implementations across healthcare payer, provider, and federal health verticals for one of the largest Salesforce practices in the country.
- Built the beneficiary engagement platform for a federal health agency on Service Cloud processing 6M annual member interactions, with case routing automation and knowledge base integration that improved first contact resolution from 52% to 78%.
- Developed the clinical data integration layer connecting Salesforce with 4 EHR systems using SOAP and REST APIs, HL7 message parsing, and custom Apex middleware processing 200k daily clinical transactions for a regional health plan.
- Architected the sales operations platform for a top 5 pharmaceutical company on Sales Cloud with territory management, incentive compensation, and HCP engagement tracking for 3,200 field representatives across 12 therapeutic areas.
- Mentored 8 developers through Salesforce certification paths; 6 achieved Platform Developer I and 3 achieved Platform Developer II within 12 months of joining the practice.
