Daniel Stewart

Cross-Team Coordination

Digital patternmaker / Creative Director - Hidden New York

(2022-01 - 2023-12)

Cross-Team Coordination

• Collaborated with product, operations, and technical teams to resolve customer-impacting incidents.
• Supported marketing and social teams during campaign launches by monitoring real-time customer feedback.
• Collaborated on creative intent and production workflows.

Creative Pro Tech / Experience Associate - Apple Inc.

(2023-01 - 2025-12)

• Led in-store classes and workshops on Apple device features and creative software
• Educated customers on device capabilities, helping them maximize their knowledge on Apple products
• Aided in efficient customer experience and support within the apple store environment
• Aided in customer product repairs
• Managed high-volume customer escalations in a fast-paced retail environment, resolving hardware, software, and account-related incidents efficiently and within brand standards
• Maintained Apple's strict brand integrity standards across every customer interaction, ensuring a consistent and premium experience during high-pressure situations.

Digital patternmaker / Design coordinator - Contracted

(2024-01)

• Collaborated with brands to design and develop garments from concept to completion
• Identified and resolved pattern construction errors before samples reached production, preventing costly manufacturing incidents and delay
• Provided expert consultation on fitting issues and design intent
• Ensured final garments aligned with the brand's creative vision and construction standards
• Served as a bridge between creative teams and customer-facing operations, translating design intent into clear standards that support and operations staff could execute consistently

Georgia State University (2022-05)