Daniela Cuevas

Clay Cooley Nissan Irving, Owner Loyalty Manager 2017

Full time
I was in charge of making sure the stores’ rankings were up for both service and sales. I had to call the previous customers and ask how their visit was, and ensure that it was good. If the visit was not, I had to find a way to keep them happy that way we wouldn't lose their business
I had to keep looking at the surveys turned in for the store and make sure they were above national score, if not i would contact the customer and ask how their visit was and why the score was what it was.

TitleMax, Customer Service Representative 2017- 2018 // 2022

Full time
While at TitleMax I was in charge of making payments over the phone and in person.
Showed great customer service while processing loans and payments. I was always ready to answer any question to the best of my ability when a customer walked into the store or called the store number.
While working for TitleMax I learned to handle challenges in a calm and respectful manner.
I was in charge of filing paperwork and making individual folders for every customer.
At titleMax every employee had a goal to meet on how many loans they did per month, while working here I met my goal every month. As well as meeting out goal, we were in charge of using our sales tactics to convince customers to switch over to our new product.
I came back to the company this year as a store manager and was in charge of all of our store reports that had to do with profit that the store was making, the repossession reports, I had to reach out to customers that were late on payments to try and come to an agreement.

Genpact, Content Review Analyst 2018- 2022

Investigate and resolve issues that are reported on the client's site such as requests for account support.
report of potentially abusive content, Enforce Client's Terms of Use by carefully monitoring.
Recognize trends and patterns and escalate issues outside the company policy to the global team.

About