Diana Llanas
Experienced bilingual Collector with proven track record of success
Talent
DesotoMember since September 2, 2026
Customer serviceCollections techniquesNegotiationCash and credit card transactionsCash reconciliation
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Customer serviceCollections techniquesNegotiationCash and credit card transactionsCash reconciliation
About
Experienced bilingual Collector with proven track record of success. Skilled in customer service, collections techniques, and negotiation. Extensive extension of collections laws and FDCPA.
Experience
Collector Cashier at Auto Vida (2025-01 – 2026-06)
- Maintain a portfolio of over 300 delinquent accounts, ensuring timely and accurate collections of funds.
- Negotiated payment arrangements with customers to ensure timely collection of receivables.
- Develop and maintain positive relationships with customers to ensure accurate payments.
- Handle cash and credit card transactions.
Collector at AUTOUSA (2022-06 – 2024-09)
- Maintain a portfolio of over 300 delinquent accounts, ensuring timely and accurate collections of funds.
- Negotiated payment arrangements with customers to ensure timely collection of receivables.
- Develop and maintain positive relationships with customers to ensure accurate payments.
- Handle cash and credit card transactions, Insurance verification/and updating.
Collector/Cashier at Gary's Used Cars (2008-03 – 2022-05)
- Maintain a portfolio of over 400 delinquent accounts, ensuring timely and accurate collections of funds.
- Negotiated payment arrangements with customers to ensure timely collection of receivables.
- Develop and maintain positive relationships with customers to ensure accurate payments.
- Handle cash, cash reconciliation, and credit card transactions.
- Insurance verification/ and updating, repo redeems, service contracts.
Education
LGPinkston High School graduate 1999
