Danielle O'Shea

Assist with district-wide network infrastructure management and maintenance. Implement IT policies and procedures within Google Workspace and cloud-based systems. Assist in analyzing security incidents, including suspicious emails and potential phishing attempts, escalating findings when appropriate. Analyzed user behavior trends from phishing-related activity

IT, Cloud Systems & Security Support Specialist Intern - Queensbury Union Free School District - Queensbury, NY

(2026-01)

• Assist with district-wide network infrastructure management and maintenance.
• Implement IT policies and procedures within Google Workspace and cloud-based systems.
• Assist in analyzing security incidents, including suspicious emails and potential phishing attempts, escalating findings when appropriate. Analyzed user behavior trends from phishing-related activity
• Gain hands-on experience with firewall configuration, VPNs, and cloud-based storage.
• Collaborate with IT staff to strengthen network security and ticket triage/resolution.
• Deployed and configured Coro and Linewise endpoint security platforms across district lab workstations to enhance real-time threat detection and web filtering. Identifying training gaps based on my analysis.

IT & Public Safety Technical Specialist Intern - Troy Police Department/Bureau of Information Services - Troy, NY

(2025-10 - 2026-01)

• Supported the configuration, deployment, and performance monitoring of Cisco network switches and secure server infrastructure for public safety and Fire Department divisions.
• Managed departmental firewalls, VPN encryption protocols, and vulnerability patching to protect confidential, highly sensitive Law Enforcement systems.
• Contributed to drafting municipal IT policies, incident response procedures, and phishing simulations to analyze user risk trends.
• Maintained strict compliance with data security standards required for public safety information systems.

Clubhouse/Server/Events/Mobile Operations Lead - Fairways of Halfmoon Golf Course/Hank Hudson Brewery - Mechanicville, NY

(2012-10)

• Provide leadership, team management, and problem-solving skills by supervising/scheduling 15-20 staff members.
• Act as liaison between vendors, tournament staff, and management to ensure seamless communication, coordination, and successful event execution. Deliver high-tier customer service, manage high-volume client relations, and establish implementation plans to achieve customer satisfaction milestones.
• Experience with POS systems, sales tracking, and data reporting (ForeUP, Lightspeed, iPad).

Blood Drive Ambassador/Front Desk Volunteer - American Red Cross, Eastern New York Region - Albany, NY

(2026-01)

B.S. - Cybersecurity - University at Albany, State University of New York (2026-05)