Ian Klingenberg

IT professional with experience in help desk service, enterprise application security, network and systems support, and direct customer care. Began in patient-facing service, progressed from Level I to Level II help desk, and moved into application security and Level III technical work. Experienced with user accounts, device support, access control, technical investigation, and training. Interested in part-time customer support work that draws on this service and troubleshooting background.

Network/Systems Technician III - New York State Unified Court System - Troy, NY

(2025-01)

• Analyze software and network hardware for inconsistencies, investigate issues, and support resolution.
• Investigate vulnerable software and mitigate when needed.
• Supervise and guide Level I and II Network/Systems Technicians.
• Contribute to team projects that improve system workflows across departments.
• Develop front-end web applications to support internal processes.

Application Architect / Epic Security Analyst - Glens Falls Hospital - Glens Falls, NY

(2023-01 - 2025-01)

• Administer application security and assist with access control within Epic.
• Use Epic security tools to support electronic medical record access.
• Assist with training new providers on Cerner.
• Use SQL queries to extract data for domain refreshes.
• Install application package updates and support application maintenance.

Help Desk Level II - The Wesley Community - Saratoga Springs, NY

(2022-01 - 2023-01)

• Investigated security incidents and network issues using Cisco systems, FortiClient, and remote monitoring and management tools.
• Configured network switches and supported on-premises server security tasks.
• Developed and maintained disaster recovery plans and took part in testing for business continuity.

Help Desk Level I - The Wesley Community - Saratoga Springs, NY

(2022-01 - 2022-12)

• Provided direct technical assistance to residents using computers, tablets, and phones.
• Set up user accounts and helped with password management in Active Directory.
• Deployed and managed devices with Microsoft Intune and mobile device management tools.
• Promoted to Help Desk Level II.

Service Representative - Lincare - Glens Falls, NY

(2017-01 - 2022-01)

• Delivered oxygen to patients and provided direct service for equipment needs.
• Checked paperwork and service logs for quality and entered information into company software.

Bachelor of Science - Cybersecurity - Full Sail University (2023-01)

Associate of Science - Information Technology - Full Sail University (2022-01)