Danielle Thompson

Danielle Thompson is seeking a part-time, weekend position. Danielle has a Bachelor's Degree in Hospitality Management from Kent State University; and has over 16 years' experience working with Hilton brand hotels. Her availability is Sat & Sun morning every other weekend; or 1 shift every week with the option of Fri evenings, or Sat or Sun mornings.

Hospitality Exp

Breakfast Attendant at Hampton Inn - Cleveland / Airport (Oct 2025 – Present)

Part-Time

• Prepare and display food for complimentary breakfast bar from 6am-10am for hotel guests
• Keep breakfast area clean throughout service and complete full cleanup at closing
• Appropriately refill/restock at the end of each shift in preparation for the next day
• Communicate with the team leadership for needed equipment repair or replacement
• Communicate with the team leadership for low stock items that may not make it to the next delivery day
• Supervision of an assistant attendant during peak hours
• Providing training and task lists as needed

Banquet Server/ Event Bartender at Hilton Garden Inn - Cleveland / Twinsburg (May 2011 – Oct 2025)

Part-Time

• Serve events ranging from 5-400 guests, with options of 5 banquet rooms
• Confirm accuracy of final room setup before event start time
• Understand and follow proper food safety procedures including allergy awareness
• Follow BEO instructions
• Serve a wide range of events including Wedding, Bar/Bat Mitzvahs, Showers, Fundraisers, Birthdays, Proms, Conventions, Retreats, Business Meetings, and more

Front Desk Agent at Hilton Garden Inn - Cleveland / Twinsburg (Dec 2009 – Jul 2012)

Part-Time

• Ensure guest satisfaction of their stay
• Greet guests and complete proper check-in/check-out procedures of The HGI Twinsburgs' 142 guest rooms
• Provide exceptional customer service with recommendations for local attractions, or other guest needs
• Understand and follow all proper security procedures

Hotel Management Internship at Hilton Garden Inn - Cleveland / Twinsburg (Jan 2010 – Jun 2010)

• Shadow all positions within the hotel and HR at Gateway Hospitality corporate office
• Gain basic understanding of each department including: Front Desk, Kitchen, Banquets, Sales, Housekeeping, Laundry, and Corporate HR

Special Events Sales Manager at 100th Bomb Group Restaurant & Events Center (Jul 2012 – Nov 2013)

• Owned sales and planning for a multi space venue accommodating up to 600 guests
• Met monthly sales goals through bookings, upsells, and negotiations
• Successfully closed outside sales to increase net new revenue of 110% year over year
• Managed planning and execution for all events including budget negotiation with Clients, Vendors, Banquet, Setup, & Kitchen staff
• Produced and advertised various events open to the public including Bridal Shows and Fundraising Events
• Provided detailed BEOs to ensured successful setup and execution of events

Other Professional Work Exp

Senior Project Manager at Snow Companies, An Omnicom Agency (Jul 2023 – Present)

Project Manager at Barefoot, An Omnicom Agency (Feb 2022 – Jul 2023)

Program Manager at Maxim Healthcare (Apr 2017 – Feb 2022)

National Recruitment Manager at Maxim Healthcare (Nov 2013 – Apr 2017)

Bachelor of Science in Nutrition & Food with Concentration in Hospitality Management

Kent State University