Guest Services Travel Contractor The Royal Sonesta - Minneapolis, MN October 2021 to December 2022
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
Travel Consultant Guest Services
Hilton Garden Inn Hotel - Houston, TX January 2017 to December 2019
- Guest service agents function as front desk clerks and concierges, which includes interacting with guests, promoting hotel services, and ensuring best consumer experiences.
- Specifically, Hilton Hotels front desk agents greet travelers, book room reservations, explain hotel amenities, direct patrons to rooms, process payments, and answer questions about topics such as entertainment, dining, and transportation in surrounding areas.
- Hilton Hotels holds employees to high standards. Workers must exude confident, professional demeanors during job interviews.
- Other hiring requirements include a minimum age of 18 for employment consideration and at least one year of related experience.
- Applicants must also possess the ability to work nights and weekends.
- Prospective employees must submit to credit checks prior to formal hiring.
Waitress
On the Border Mexican Grill and Cantina - Lubbock, TX January 2014 to January 2017
- Took orders • Served food
- Bussed tables
- Set up payments by POS
- Kept the restaurant clean and sanitary • Expedite
- Maintain service lines
- Prep food
