Danielle Wombles

Hello, my name is Danielle. I have experience in customer service, retail, automotive parts, and working with the public. Throughout my previous positions, I have developed strong communication, problem-solving, organization, multitasking, and computer skills. I’m also currently attending college to pursue a career in education, which has helped me strengthen my ability to communicate, stay organized, and work with different types of people.

NAPA Auto Parts – Counter Person

• Assisted retail and wholesale customers in person and by phone.

• Managed cash and credit card transactions accurately.

• Used electronic and paper catalog systems to locate, send, and receive parts.

• Prepared invoices and parts for customer pickup and delivery.

• Achievement: Built strong customer-service and automotive parts knowledge while supporting both retail and wholesale customers.

• Assisted customers with automotive parts needs and returns.

• Processed returns and maintained accurate transaction records.

• Provided technicians with accurate parts.

• Created invoices and billed parts.

• Cut keys and replaced key-fob batteries.

• Achievement: Developed dealership parts experience while handling customer concerns, returns, documentation, and technician requests.

• Assisted with supervising daily store operations.

• Trained and developed employees.

• Delegated tasks and ensured they were completed on time.

• Managed cash drawers and other cash-handling responsibilities.

• Helped customers locate merchandise and identify alternatives.

• Addressed customer concerns and completed opening and closing procedures.

• Achievement: Progressed into a management role and took responsibility for store operations when management was unavailable.

• Cleaned and sanitized assigned areas.

• Followed safety procedures and company policies.

• Responded to customer requests and resolved concerns.

• Prioritized work orders based on urgency and importance.

• Completed daily checklists and maintained accurate records.

• Achievement: Demonstrated dependability, organization, attention to detail, and the ability to prioritize responsibilities independently.

• Greeted and assisted customers and patients.

• Answered questions and resolved customer concerns.

• Stocked incoming merchandise.

• Printed photos and prepared accurate price tags.

• Achievement: Developed a strong foundation in retail customer service, communication, merchandising, and multitasking.

Currently studying at Grand Canyon University for my Bachelors in Education.