Kenshaya B

Motivated hospitality professional with award-winning experience at Residence Inn by Marriott and a proven track record in customer service. Recognized with 4 Marriott awards and multiple promotions at Bacall's Cafe. Skilled in high-volume environments, order fulfillment, and maintaining cleanliness. Experienced in warehouse operations and supporting social security and veterans benefits clients.

Housekeeper at Residence Inn by Marriott (2022-02 – Present)

• Earned 4 awards for outstanding service and dedication, demonstrating commitment to excellence in housekeeping.
• Contributed to Marriott Helping Hands initiatives, supporting community outreach and enhancing guest satisfaction.
• Recognized for embodying the Marriott Spirit, fostering a positive work environment and guest experience.
• Maintained perfect attendance by never missing a meeting or event, ensuring consistent team communication.
• Supported successful hotel opening by preparing guest rooms and public areas to Marriott standards.

Warehouse Associate at DashMart (2022-08 – 2024-04)

• Picked and packed orders efficiently using RF Scanner and tablets, ensuring accurate and timely order fulfillment.

Customer Service Representative at Conduent (2020-05 – 2022-06)

• Delivered customer service for social security and veterans benefits, resolving inquiries and supporting client needs.

Server and Hostess at Bacalls Cafe (2019-05 – 2020-03)

• Handled a high volume of customers regularly, ensuring prompt and courteous service during peak hours.
• Accurately took orders and communicated with kitchen staff, maintaining order accuracy and guest satisfaction.
• Bussed tables efficiently to maintain a clean and welcoming dining environment for all guests.
• Maintained cleanliness and sanitation throughout the restaurant, adhering to health and safety standards.
• Processed payments using POS system, ensuring accurate transactions and positive guest experiences.

Server/Hostess/Food Runner at Bacall's Cafe (2018-05 – 2020-03)

• Achieved two promotions, advancing from busser to food runner, food prep, cook, and ultimately to server and host roles.

Server and Cashier at Captain D's Seafood Restaurant (2016-06 – 2016-11)

• Operated as cashier, drive-thru attendant, and server, demonstrating versatility and adaptability in fast-paced settings.
• Received a 15¢ pay increase following relocation, reflecting recognition for reliability and performance.

Medical (College) – Ross education (2025-07)

Medical Assisting (Associate of Science in Nursing) – Beckfield College-Florence (2024-02)

Medical Billing & Coding (College Degree) – Bryant & Stratton College-Online (2021-03)