Shannon Blanton

Customer-focused professional with experience in healthcare administration, payroll, human resources, logistics, and customer support. Proven success handling multi-line phone systems, resolving customer and employee concerns, maintaining confidential records, scheduling appointments, and delivering exceptional service. Seeking a remote customer service position where strong communication, organization, and problem-solving skills can drive customer satisfaction and business success.

Surgical Receptionist at Wilmington Surgical Associates (2006 – 2010)

• Managed high-volume multi-line phone systems and coordinated patient communications.
• Scheduled appointments, referrals, pre-operative clearances, and follow-up visits.
• Maintained accurate records and strict HIPAA compliance.

Payroll Administrator at Southern Bag Corporation (2000 – 2006)

• Processed payroll, overtime, benefits, garnishments, and deductions accurately.
• Helped modernize payroll operations through migration to ADP software.
• Resolved payroll discrepancies and maintained confidential employee records.

Shipping Clerk at Kautex-Textron of North America (1998 – 2000)

• Executed EDI and shipping compliance requirements for major automotive customers.
• Coordinated urgent shipments to resolve supply-chain emergencies.

Human Resources Assistant at Kurz-Kasch, Inc. (1996 – 1998)

• Answered multi-line phones and provided administrative support.
• Scheduled interviews, performed reference checks, and assisted employees with payroll and benefits questions.

Graduate – East Clinton High School (1995)