Danny Salmeron

Senior operations and general management executive with 18 years of leadership experience across large-scale service organizations, customer operations, sales, retention and client services. Proven record translating strategy into measurable financial and operating results, scaling teams from start-up to approximately 700 employees, increasing monthly revenue to nearly US$1M, improving profitability and eliminating material compliance penalties. Combines P&L discipline, commercial growth, strategic planning, executive stakeholder partnership, productivity, governance and talent development with data-driven execution and digital transformation.

Director of Operations at Fusion BPO Services (2016-01 – 2026-05)

• Led enterprise operations across AT&T, HomeAdvisor, CraftJack, Care.com and Chariot Energy, with accountability for P&L, revenue, service delivery, staffing, compliance, customer experience and leadership performance.
• Partnered with senior client executives and internal stakeholders to align business strategy, growth priorities, operating plans, service commitments and KPI expectations.
• Translated financial and strategic objectives into workforce plans, productivity targets, performance reviews, action plans and recovery strategies.
• Directed workforce planning, quality assurance, recruitment, retention, coaching, succession and development of managers and frontline leaders.
• Strengthened reporting, controls and process governance to reduce risk, improve accountability and support scalable growth.

Operations Team Lead at TELUS International (2011-01 – 2016-12)

• Managed operations of more than 400 employees across customer service, sales, retention and technical support.
• Oversaw profitability, service delivery, workforce management, client satisfaction and performance execution for large-scale programs.
• Led managers and frontline leaders accountable for KPI performance, quality, employee development, business expansion and long-term client retention.

Sales Team Manager at Dell El Salvador (2008-01 – 2011-12)

• Led Home and SMB sales operations, customer delivery, quality assurance and team performance, ensuring compliance, execution accuracy and order quality.
• Achieved 100% error-free performance for a full quarter and received formal recognition.

Master of Business Administration in MBA – ENEB Business School (2027-12)

Bachelor of Business Administration in Business Administration – Franklin University (2013-12)