Phildwarick Gunter

Strategic and data-driven Revenue Operations leader with 10+ years of experience leading program management and operational governance across multi-million-dollar regional portfolios. Known for translating strategy into measurable business results, including revenue growth, cost reduction, and stronger risk controls through disciplined budgeting, forecasting, and resource allocation. Built KPI frameworks and operating cadences that improved visibility, accountability, and execution across functions.

Designed systems architecture and standardized playbooks to streamline operations and support scalable growth. Strengthened program performance by aligning cross-functional initiatives to pipeline conversion, operational efficiency, and business goals.

Southeast Market Operations Manager - Reddy Ice Holdings

(2024-04)

Manages $30M+ Multi-Site Production and Distribution Portfolio

• Architect a KPI-driven operating plan and own market P&L levers to achieve 15% revenue growth and 10% cost reduction by aligning sales with automated operational workflows.
• Scale multi-site execution rhythms by embedding a performance management system and standardizing SOP development, resulting in a 20% reduction in operational waste.
• Integrate cross-functional delivery across HR, Finance, and Supply Chain by translating corporate strategy into automated systems with accountable owners.
• Manage operational governance through the implementation of end-to-end systems architecture for CPU and service KPIs, leading weekly reviews to ensure machine-like consistency.
• Execute strategic resource allocation and AI implementation for productivity impact assessments to safeguard EBITDA and optimize reliability across distributed facilities.

Senior National Operations Manager - ABM Industries

(2021-01 - 2024-06)

Managed $40M+ Multi-Site Facilities Support & Continuous Improvement Portfolio

• Architected multi-site transformation initiatives and enforced KPI governance across regional leaders to deliver a 30% reduction in downtime and 40% gains in utilization.
• Scaled internal infrastructure by standardizing playbooks, audit routines, and reporting SOPs that enhanced operational consistency across diverse site types and states.
• Automated service delivery monitoring and performance tracking to align corrective actions with contract outcomes and high-margin SLAs.
• Led management efforts in procurement and supply chain, realizing 15% savings by consolidating suppliers and tightening scope control via integrated system.
• Strengthened organizational talent by coaching managers, reinforcing performance standards, and aligning training completion, safety, and quality expectations with business goals.

Area Logistics & Operations Director - Simon Property Group

(2018-08 - 2020-06)

Managed $5M Multi-Site Facilities & Parking Portfolio

• Delivered $600K annual growth by owning multi-site operational strategy and driving Resource Allocation to optimize contract performance.
• Reduced CapEx 30% by leading vendor negotiations and enforcing governance that improved cost control and reduced contract leakage.
• Directed capital projects and operating budgets by prioritizing ROI and ensuring compliance with operational standards and Strategic Planning goals.
• Implemented KPI Development scorecards and operating cadence reviews to drive service reliability and Risk Management across a distributed portfolio.
• Led cross-functional coordination and Program Management with vendors and site stakeholders to resolve escalations and protect continuity.
• Facilitated high service standards across locations by resolving complex operational escalations and maintaining stakeholder alignment.

Warehouse Supervisor III, Interim Warehouse Manager - Coca-Cola Beverages of Florida

(2014-11 - 2018-01)

• Scaled site-level efficiency by 25% and order accuracy to 99.9% through the architecting of Lean 5S standards and KPI-driven execution routines.
• Automated labor cost controls and overhauled staffing models to achieve a $400K reduction in annual expenses while meeting high-ticket service demands.
• Increased throughput by 18% by deploying measurement systems and operational routines that alleviated bottlenecks and optimized dock-to-delivery.
• Realized a 60% reduction in injuries and a 40% decrease in claims by establishing safety governance, coaching frontline leaders, and enforcing OSHA/DOT/HAZMAT compliance standards.
• Supervised a workforce of over 60 across shifts by instituting a daily operating cadence, resolving escalations, and holding teams accountable to service and quality metrics.
• Led a multi-site sustainability initiative that resulted in a 30% reduction in waste and a 15% increase in recycling rates by implementing a comprehensive waste management program to enhance sustainability practices.

Computer Information Systems, Logistics & Web Development - DeVry University