Southeast Market Operations Manager - Reddy Ice Holdings
(2024-04)
Manages $30M+ Multi-Site Production and Distribution Portfolio
- Architect a KPI-driven operating plan and own market P&L levers to achieve 15% revenue growth and 10% cost reduction by aligning sales with automated operational workflows.
- Scale multi-site execution rhythms by embedding a performance management system and standardizing SOP development, resulting in a 20% reduction in operational waste.
- Integrate cross-functional delivery across HR, Finance, and Supply Chain by translating corporate strategy into automated systems with accountable owners.
- Manage operational governance through the implementation of end-to-end systems architecture for CPU and service KPIs, leading weekly reviews to ensure machine-like consistency.
- Execute strategic resource allocation and AI implementation for productivity impact assessments to safeguard EBITDA and optimize reliability across distributed facilities.
Senior National Operations Manager - ABM Industries
(2021-01 - 2024-06)
Managed $40M+ Multi-Site Facilities Support & Continuous Improvement Portfolio
- Architected multi-site transformation initiatives and enforced KPI governance across regional leaders to deliver a 30% reduction in downtime and 40% gains in utilization.
- Scaled internal infrastructure by standardizing playbooks, audit routines, and reporting SOPs that enhanced operational consistency across diverse site types and states.
- Automated service delivery monitoring and performance tracking to align corrective actions with contract outcomes and high-margin SLAs.
- Led management efforts in procurement and supply chain, realizing 15% savings by consolidating suppliers and tightening scope control via integrated system.
- Strengthened organizational talent by coaching managers, reinforcing performance standards, and aligning training completion, safety, and quality expectations with business goals.
Area Logistics & Operations Director - Simon Property Group
(2018-08 - 2020-06)
Managed $5M Multi-Site Facilities & Parking Portfolio
- Delivered $600K annual growth by owning multi-site operational strategy and driving Resource Allocation to optimize contract performance.
- Reduced CapEx 30% by leading vendor negotiations and enforcing governance that improved cost control and reduced contract leakage.
- Directed capital projects and operating budgets by prioritizing ROI and ensuring compliance with operational standards and Strategic Planning goals.
- Implemented KPI Development scorecards and operating cadence reviews to drive service reliability and Risk Management across a distributed portfolio.
- Led cross-functional coordination and Program Management with vendors and site stakeholders to resolve escalations and protect continuity.
- Facilitated high service standards across locations by resolving complex operational escalations and maintaining stakeholder alignment.
Warehouse Supervisor III, Interim Warehouse Manager - Coca-Cola Beverages of Florida
(2014-11 - 2018-01)
- Scaled site-level efficiency by 25% and order accuracy to 99.9% through the architecting of Lean 5S standards and KPI-driven execution routines.
- Automated labor cost controls and overhauled staffing models to achieve a $400K reduction in annual expenses while meeting high-ticket service demands.
- Increased throughput by 18% by deploying measurement systems and operational routines that alleviated bottlenecks and optimized dock-to-delivery.
- Realized a 60% reduction in injuries and a 40% decrease in claims by establishing safety governance, coaching frontline leaders, and enforcing OSHA/DOT/HAZMAT compliance standards.
- Supervised a workforce of over 60 across shifts by instituting a daily operating cadence, resolving escalations, and holding teams accountable to service and quality metrics.
- Led a multi-site sustainability initiative that resulted in a 30% reduction in waste and a 15% increase in recycling rates by implementing a comprehensive waste management program to enhance sustainability practices.
