Dantae Byrd

Administrative Assistant with a keen eye for detail and a commitment to maintaining accurate records and efficient office operations. Demonstrates exceptional organizational skills and advanced communication abilities, ensuring seamless workflow and timely completion of tasks. Ready to contribute to team success through proactive support and a strong dedication to continuous learning.

INFORMATION SUPPORT AGENT / RECEPTIONIST - Maryland Transit Administration - Baltimore

(2019-06)

• Provide accurate information and assistance to clients, visitors, and staff.
• Answer phone calls, emails, and online inquiries in a professional and timely manner.
• Troubleshoot basic technical or account-related issues and escalate complex concerns.
• Maintain and update records, logs, and databases.
• Guide customers through procedures, services, or resources offered.
• Support internal teams by routing information to the correct department.
• Ensure confidentiality and compliance with organizational policies.
• Prepare and distribute reports or documentation as needed.
• Greet and direct visitors in a welcoming, professional manner.
• Answer and route phone calls to the appropriate staff or department.
• Manage the front desk area, ensuring it is tidy and presentable.
• Schedule appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail, deliveries, and packages.
• Maintain visitor logs and issue security badges when required.
• Provide general administrative support such as filing, data entry, and photocopying. Assist with office supply inventory and ordering.

ADMINISTRATIVE ASSISTANT - PayPal / Aerotek - Baltimore

(2018-09 - 2019-05)

• Answering and directing phone calls
• Greeting visitors and clients
• Managing incoming and outgoing mail, packages, and emails
• Filing, scanning, and organizing documents
• Managing calendars and scheduling appointments/meetings
• Preparing meeting agendas, taking minutes, and distributing notes
• Coordinating travel arrangements (flights, hotels,
• Drafting, proofreading, and editing emails, letters, and reports
• Acting as a point of contact between staff, clients, and management
• Maintaining professional communication on behalf of executives or the office
• Maintaining office databases, spreadsheets, and filing systems
• Updating records, logs, and contact lists
• Assisting with expense reports and invoices
• Ordering and maintaining office supplies
• Ensuring office equipment (printers, copiers, etc.) is functional
• Supporting onboarding of new employees with paperwork or orientation materials
• Assisting with basic bookkeeping or HR tasks (depending on the company)
• Handling confidential information with discretion
• Performing other duties as assigned to keep operations running smoothly

INFORMATION SUPPORT AGENT / RECEPTIONIST - Maryland Transit Administration / Goodwill - Baltimore

(2017-12 - 2018-01)

• Greet and welcome visitors in a professional manner
• Answer, screen, and direct incoming calls
• Manage visitor sign-in/out and issue badges if required
• Maintain a clean and organized reception area
• Handle incoming and outgoing mail, packages, and deliveries
• Respond to emails and general inquiries
• Relay messages to staff and management promptly
• Schedule and confirm appointments or meetings
• Maintain calendars for staff or office use
• Assist with coordinating conference rooms
• Perform data entry and maintain accurate records
• File, scan, and organize documents
• Process basic paperwork such as forms, invoices, or receipts
• Assist other departments with clerical tasks as needed
• Provide information to clients, visitors, or callers
• Address basic questions and direct complex issues to the right staff
• Maintain a professional and friendly demeanor at all times
• Monitor and order office supplies for the front desk
• Ensure office equipment (phones, copiers, fax machines) is functioning
• Support onboarding by welcoming new employees or clients

ADMINISTRATIVE ASSISTANT - Maximus Inc. - Baltimore

(2015-01 - 2015-02)

• Greet customers warmly and assist with questions or concerns
• Handle incoming phone calls, emails, chats, or in-person inquiries
• Provide accurate information about products, services, or policies
• Assist customers with placing, tracking, or modifying orders
• Resolve customer complaints in a professional and timely manner
• Escalate complex issues to supervisors or specialized departments
• Offer solutions, alternatives, or compensation when appropriate
• Follow up with customers to ensure satisfaction
• Promote products, services, or special offers
• Upsell or cross-sell items to meet customer needs
• Build and maintain positive customer relationships
• Process returns, exchanges, and refunds
• Document customer interactions, transactions, and feedback
• Update customer accounts and databases
• Generate service reports as required
• Track customer issues to ensure timely resolution
• Collaborate with coworkers to improve service quality
• Provide feedback to management on recurring issues or trends
• Participate in training to stay updated on policies and products

FRONT DESK RECEPTIONIST - Liberty Tax Service - Baltimore

(2013-01 - 2014-04)

• Welcome visitors, clients, and patients in a professional and friendly manner.
• Answer inquiries and provide information about the business.
• Direct guests to the appropriate person, office, or department.
• Answer, screen, and forward phone calls.
• Take accurate messages and ensure timely delivery.
• Respond to emails or online inquiries as needed.
• Schedule and confirm appointments or meetings.
• Maintain front desk area (clean, organized, stocked).
• Assist with filing, data entry, and basic office tasks.
• Monitor visitor logbook, issue visitor badges if required.
• Verify appointments and ensure only authorized individuals enter.
• Receive and distribute mail, packages, and deliveries.
• Prepare documents, forms, or reports when needed.
• Operate office equipment (printers, fax machines, copiers).

HIGH SCHOOL DIPLOMA - New Spiritual Foundation Christian Academy (2012)