INFORMATION SUPPORT AGENT / RECEPTIONIST - Maryland Transit Administration - Baltimore
(2019-06)
- Provide accurate information and assistance to clients, visitors, and staff.
- Answer phone calls, emails, and online inquiries in a professional and timely manner.
- Troubleshoot basic technical or account-related issues and escalate complex concerns.
- Maintain and update records, logs, and databases.
- Guide customers through procedures, services, or resources offered.
- Support internal teams by routing information to the correct department.
- Ensure confidentiality and compliance with organizational policies.
- Prepare and distribute reports or documentation as needed.
- Greet and direct visitors in a welcoming, professional manner.
- Answer and route phone calls to the appropriate staff or department.
- Manage the front desk area, ensuring it is tidy and presentable.
- Schedule appointments, meetings, and conference room bookings.
- Handle incoming and outgoing mail, deliveries, and packages.
- Maintain visitor logs and issue security badges when required.
- Provide general administrative support such as filing, data entry, and photocopying. Assist with office supply inventory and ordering.
ADMINISTRATIVE ASSISTANT - PayPal / Aerotek - Baltimore
(2018-09 - 2019-05)
- Answering and directing phone calls
- Greeting visitors and clients
- Managing incoming and outgoing mail, packages, and emails
- Filing, scanning, and organizing documents
- Managing calendars and scheduling appointments/meetings
- Preparing meeting agendas, taking minutes, and distributing notes
- Coordinating travel arrangements (flights, hotels,
- Drafting, proofreading, and editing emails, letters, and reports
- Acting as a point of contact between staff, clients, and management
- Maintaining professional communication on behalf of executives or the office
- Maintaining office databases, spreadsheets, and filing systems
- Updating records, logs, and contact lists
- Assisting with expense reports and invoices
- Ordering and maintaining office supplies
- Ensuring office equipment (printers, copiers, etc.) is functional
- Supporting onboarding of new employees with paperwork or orientation materials
- Assisting with basic bookkeeping or HR tasks (depending on the company)
- Handling confidential information with discretion
- Performing other duties as assigned to keep operations running smoothly
INFORMATION SUPPORT AGENT / RECEPTIONIST - Maryland Transit Administration / Goodwill - Baltimore
(2017-12 - 2018-01)
- Greet and welcome visitors in a professional manner
- Answer, screen, and direct incoming calls
- Manage visitor sign-in/out and issue badges if required
- Maintain a clean and organized reception area
- Handle incoming and outgoing mail, packages, and deliveries
- Respond to emails and general inquiries
- Relay messages to staff and management promptly
- Schedule and confirm appointments or meetings
- Maintain calendars for staff or office use
- Assist with coordinating conference rooms
- Perform data entry and maintain accurate records
- File, scan, and organize documents
- Process basic paperwork such as forms, invoices, or receipts
- Assist other departments with clerical tasks as needed
- Provide information to clients, visitors, or callers
- Address basic questions and direct complex issues to the right staff
- Maintain a professional and friendly demeanor at all times
- Monitor and order office supplies for the front desk
- Ensure office equipment (phones, copiers, fax machines) is functioning
- Support onboarding by welcoming new employees or clients
ADMINISTRATIVE ASSISTANT - Maximus Inc. - Baltimore
(2015-01 - 2015-02)
- Greet customers warmly and assist with questions or concerns
- Handle incoming phone calls, emails, chats, or in-person inquiries
- Provide accurate information about products, services, or policies
- Assist customers with placing, tracking, or modifying orders
- Resolve customer complaints in a professional and timely manner
- Escalate complex issues to supervisors or specialized departments
- Offer solutions, alternatives, or compensation when appropriate
- Follow up with customers to ensure satisfaction
- Promote products, services, or special offers
- Upsell or cross-sell items to meet customer needs
- Build and maintain positive customer relationships
- Process returns, exchanges, and refunds
- Document customer interactions, transactions, and feedback
- Update customer accounts and databases
- Generate service reports as required
- Track customer issues to ensure timely resolution
- Collaborate with coworkers to improve service quality
- Provide feedback to management on recurring issues or trends
- Participate in training to stay updated on policies and products
FRONT DESK RECEPTIONIST - Liberty Tax Service - Baltimore
(2013-01 - 2014-04)
- Welcome visitors, clients, and patients in a professional and friendly manner.
- Answer inquiries and provide information about the business.
- Direct guests to the appropriate person, office, or department.
- Answer, screen, and forward phone calls.
- Take accurate messages and ensure timely delivery.
- Respond to emails or online inquiries as needed.
- Schedule and confirm appointments or meetings.
- Maintain front desk area (clean, organized, stocked).
- Assist with filing, data entry, and basic office tasks.
- Monitor visitor logbook, issue visitor badges if required.
- Verify appointments and ensure only authorized individuals enter.
- Receive and distribute mail, packages, and deliveries.
- Prepare documents, forms, or reports when needed.
- Operate office equipment (printers, fax machines, copiers).
