Daphne Brown

Serve as authoritative specialist for Title II and Title XVI expert in adjudication of processing disability claims Mentored new Claims Specialists by training, coaching, and providing support navigating the PCOM system Draft correspondences including entitlement notice, and training materials

Social Insurance Specialist at Social Security Administration (2005-02 – Present)

• Serve as authoritative specialist for Title II and Title XVI expert in adjudication of processing disability claims
• Mentored new Claims Specialists by training, coaching, and providing support navigating the PCOM system
• Draft correspondences including entitlement notice, and training materials
• Contact workers compensation boards across the USA to effectuate payment and Medicare claims
• Coordinate events and conducted presentations to help educate the public on SSA programs
• Work in management capacity
• Conducted interviews and evaluated evidence to establish entitlement and adjudicate ten to fifteen claims daily for Retirement, Survivors, Disability Insurance, and Supplemental Security Income programs
• Adjudicated entitlement or disallowance actions at all levels of difficulty and complexity for SSA-administered programs
• Resolved claims involving payee changes and discrepancies and provided technical guidance to employees
• Coordinated and conducted refresher training for employees on claims issues
• Facilitated IVT training sessions for staff on Title II processes in MCS and translation of the MBR
• Developed and investigated claims and post-entitlement actions involving suspension, resumption, adjustment, or termination of eligibility or payments
• Processed enrollment and dis-enrollment requests for Medicare Part A and B through claims system and Medicare Part D Subsidy applications through MAPS
• Assisted beneficiaries with obtaining enrollment documentation for Medicare Part D and referred individuals to the correct health care agency
• Coordinated with other federal agencies to ensure applicants had access to benefit programs
• Served as Timekeeper for office and completed multiple assignments in addition to core duties
• Collaborated with American Works in Maryland to promote public understanding and use of work incentives
• Utilized writing and computer skills using programs like Microsoft Word and PowerPoint
• Provided group and one-on-one training on post-entitlement workloads and database operations
• Organized approaches to monitor and complete Title 2 Prisoner Alerts workloads
• Participated in IVT training on worker's compensation issues
• Provided constant support to clients applying for RSDI and SSI applications using the VSD and Self Help Kiosk

Human Resource Management – University of Maryland Global Campus

Political Science – Morgan State University