Lupe Gonzalez

Customer-focused administrative professional with experience in front office operations, customer support, scheduling, payment processing, records management, and insurance verification. Skilled in handling high-volume administrative tasks, maintaining accurate records, and delivering professional service in fast-paced environments. Proficient in Microsoft Office, Excel, data entry, and confidential information management.

Insurance Specialist - Westgrove Dental Care - Garden Grove, CA

(2025-06)

• Provide customer support by assisting patients with insurance eligibility, benefits, and payment questions.
• Process claims, track payments, and resolve billing discrepancies with accuracy and professionalism.
• Maintain detailed and confidential records while ensuring timely follow-up on accounts.

Front Office Coordinator - A Plus Dentistry For Kids - Long Beach, CA

(2024-06 - 2025-05)

• Managed front desk operations including scheduling, phone support, and patient check-in/check-out.
• Processed payments, balanced daily transactions, and maintained digital records.
• Improved office workflow efficiency through strong organization and communication skills.

Front Office Administrator - Dr. Lili Mirtorabi & Associates - Lawndale, CA

(2020-10 - 2024-02)

• Handled scheduling, customer inquiries, payment collection, and insurance verification.
• Maintained organized filing systems and confidential documentation.
• Supported daily administrative operations with accurate data entry and account management.

Business Administration - UEI College