Ludmila Estrela

Versatile administrative professional with extensive experience in client services, HR support, and community outreach. Skilled in health insurance navigation, multilingual assistance (Portuguese, Spanish, Cape Verdean), and coordinating high-level meetings. Proven ability to manage sensitive documentation, support diverse populations, and deliver efficient front desk and concierge services. Authorized to work in the US for any employer

Health Insurance Navigator at Community Action of Cape Cod and Islands (2024-02 – Present)

• Assisted clients applying for Health Insurance, ensuring accurate and timely submissions
• Conducted community outreach to increase awareness of health insurance options
• Translated and assisted Portuguese, Spanish, and Cape Verdean clients in Barnstable County, improving access to services

HR Assistant at Better Community Living (2021-10 – Present)

• Managed front desk operations, providing professional support to staff and visitors
• Verified, documented, and filed paperwork, maintaining accurate employee records
• Assisted new employees during the hiring process, streamlining onboarding procedures

Administrative Assistant at DLH Consulting & Psychiatric Services (2020-01 – 2021-10)

• Maintained and organized medical records, ensuring confidentiality and compliance
• Verified insurance information to facilitate patient billing and claims processing
• Recorded patient vitals to support clinical staff in patient care
• Utilized QuickBooks for financial record-keeping and expense tracking
• Scheduled appointments and managed calendars for multiple providers
• Filed documents to maintain an efficient and accessible office system

Receptionist at Embassy of the Democratic (2010-02 – 2020-02)

• Coordinated high-level meetings and receptions, ensuring seamless event execution
• Provided protocol assistance to diplomats and dignitaries, maintaining professional standards
• Arranged travel for diplomats and dignitaries, optimizing itineraries and logistics
• Maintained general files and updated embassy's website information to ensure accuracy

Front Desk Concierge at Epic Consolidated Services (2010-08 – 2019-08)

• Delivered concierge and administrative services to residents, enhancing satisfaction
• Managed, maintained, and secured building and facilities to ensure resident safety
• Oversaw mail room operations, sorting, shipping, and receiving services for residents

Receptionist at NBCCC (2008-11 – 2009-11)

• Served as initial point of contact for all families, providing excellent customer service
• Assisted the Family Advocate in coordinating support services for families
• Utilized Microsoft PowerPoint and Excel to create presentations and manage data

Bachelor's degree in Communication Disorder – Bridgewater state University (2024-09)

Bachelor's degree in Psychology – University of Massachusetts (2007 – 2008)

A.A. in Liberal Arts – Bristol Community College (2003 – 2006)

Bachelor's degree in Communication Sciences & Disorders – Bridgewater State University