SENIOR DIRECTOR OF OPERATIONS / HOME HEALTH ADMINISTRATOR at Nova Leap Health (2019-07 – Present)
Provide executive leadership for multi-site home care operations serving veterans, seniors, and medically complex populations. Direct strategic growth initiatives, financial performance, workforce development, regulatory compliance, operational integration, and service expansion efforts.
- Led multi-site home care operations, driving 176% revenue growth and 191% growth in billable care hours through market expansion and operational optimization.
- Directed acquisition integration efforts involving newly acquired Oklahoma and Texas agencies, aligning operations, compliance programs, workforce structures, technology platforms, and service delivery standards.
- Supported merger and transition initiatives through operational due diligence, integration planning, organizational alignment, and post-acquisition stabilization.
- Spearheaded expansion into underserved rural and veteran-focused markets, increasing access to care and strengthening referral networks.
- Developed and scaled veteran-focused service programs that expanded VA Community Care partnerships and increased referral volume.
- Directed full P&L oversight including budgeting, staffing strategy, cost controls, resource allocation, and operational performance.
- Improved caregiver retention and workforce stability by 40% through recruitment innovation, leadership development, retention initiatives, and performance management.
- Standardized operational workflows across agencies, reducing administrative errors and improving efficiency, consistency, and scalability.
- Built strategic partnerships with healthcare providers, hospitals, community organizations, and veteran networks to support census growth and market expansion.
- Managed hiring, onboarding, coaching, corrective action, succession planning, and leadership development initiatives across multiple locations.
- Maintained compliance with state regulations, VA Community Care Network requirements, third-party administrator standards, and survey readiness expectations.
- Utilized operational metrics, staffing analytics, and performance indicators to guide resource allocation and improve organizational outcomes.
- Collaborated with executive leadership to support growth strategies, organizational transformation, and operational excellence initiatives.
- Expanded home care services into underserved rural communities, increasing access for veteran and senior populations.
- Developed and implemented hospice assist, palliative care, and care transition programs that enhanced continuity of care and service offerings.
- Supported acquisition, merger, and integration initiatives involving Oklahoma and Texas agencies, helping align operations, compliance, staffing, and service delivery models.
- Led multi-site home care operations while supporting strong financial performance, compliance standards, and patient care outcomes.
REGIONAL LONG-TERM CARE OMBUDSMAN SUPERVISOR at Area Agencies on Aging (2016-11 – 2019-06)
Oversaw advocacy, compliance, and quality assurance activities across more than 40 long-term care communities, including LTC nursing, assisted living, and memory care facilities.
- Investigated and resolved resident complaints while protecting resident rights and promoting regulatory compliance.
- Educated residents, families, providers, and stakeholders on long-term care regulations, resident protections, and available resources.
- Interpreted federal and state regulations governing long-term care facilities and care delivery standards.
- Supported quality assurance initiatives designed to improve care outcomes and operational performance.
- Trained and supervised volunteers and community representatives supporting regional ombudsman programs.
- Partnered with facility leadership teams to address compliance concerns and improve quality measures.
REGIONAL OPERATIONS LEAD – PREVENTIVE CARE at Concentra On-site Health (2011-03 – 2016-09)
Led regional preventive care and occupational health operations supporting employer-sponsored healthcare programs across multiple states.
- Directed regional market expansion initiatives that increased preventive care service utilization and employer engagement.
- Expanded onsite employer clinic services by 60% through strategic partnerships and operational growth initiatives.
- Improved clinic performance and operational efficiency through workflow redesign and process optimization.
- Developed relationships with physicians, employers, and healthcare partners to increase market penetration and service adoption.
- Managed complex stakeholder relationships while supporting growth, service quality, and operational consistency.
EXERCISE PHYSIOLOGIST at U.S. Government Contracting Agency (2007-01 – 2011-02)
- Designed rehabilitation and performance recovery programs for injured personnel.
- Collaborated with interdisciplinary medical teams to improve rehabilitation outcomes.
- Developed conditioning and recovery programs that enhanced performance and return-to-duty readiness.
EXERCISE PHYSIOLOGIST at R. Jones, M.D. (2002-03 – 2006-12)
- Led post-operative and non-surgical rehabilitation programs for diverse patient populations.
- Supported orthopedic surgical procedures and patient education initiatives to improve recovery outcomes.
- Coordinated rehabilitation plans with physicians and clinical staff.
DIRECTOR OF WELLNESS PROGRAMS at Lifestyle Center of America (1998-09 – 2002-01)
- Managed wellness programs, staffing, budgets, and operational performance for a multi-service health and fitness center.
- Developed strategic partnerships and program initiatives that expanded services and increased participation.
EXERCISE SPECIALIST at Southwest Hospital (1995-08 – 1998-07)
- Delivered rehabilitation support services across inpatient, cardiopulmonary, and outpatient therapy programs.
- Assisted patients with mobility training, conditioning programs, and individualized treatment plans.
