Caitlin Cook

Experienced clinical and administrative leader with a strong background in directing operations across multiple offices. Highly skilled in communication, relationship building, workflow optimization, and stakeholder engagement. Proven ability to lead teams, refine policies, and ensure high-quality patient care through efficient operations and regulatory compliance.

Regularly evaluates and updates policies and procedures to align with organizational standards while guiding teams through change with clear communication, structured meetings, and system-wide process improvements.

Director of Patient Care at Advanced Wound Therapy (2025-06 – Present)

• Leads clinical and administrative operations across multiple offices, ensuring efficient workflows and regulatory compliance.
• Directly oversees the Intake and Referral Department, including staff supervision, training and performance management.
• Provides Leadership to Office Management functions, aligning administrative and clinical teams with organizational goals.
• Implemented, modified and created Standard Operating Procedures (SOPs) to improve efficiency, strengthen compliance and standardize processes across all locations.
• Evaluates new referrals for clinical, administrative and insurance criteria to ensure accuracy and compliance.
• Serves as liaison between providers, facilities and external partners to support seamless transitions of care.
• Drives process improvement initiatives, updating policies and leading teams through organizational change.

Practice and Operations Manager at Enhanced Wound Care (2023-10 – 2025-06)

• Coordinated daily schedules for multiple providers across multiple states, ensuring efficient routing and continuity of care.
• Communicated with patients, facilities and providers to support high-quality clinical operations and timely care delivery.
• Managed chart notes, documentation, workflows and communication of patient needs.
• Marketed and built referral relationships with home health and hospice agencies, assisted living facilities during the first full year at Enhanced.
• Collaborated with providers, facilities and patients to resolve concerns and maintain strong clinical relationships.
• Supported operational efficiency through proactive problem solving, workflow improvements and cross-team communication.

Surgical Coordinator at McBride Orthopedic Hospital (2020-10 – 2023-10)

• Managed and coordinated high volumes of patient surgeries and procedures, ensuring all scheduling, documentation and pre-operative requirements were completed accurately and on time.
• Communicated continuously with internal departments, external facilities, providers, and insurance companies to secure all necessary clearances, authorizations and clinical documentation.
• Oversaw the full surgical workflow - pre-op, day of surgery, and post-op - to ensure a seamless patient experience and prevent delays or compliance issues.
• Provided clinical support, including administering injections and assisting on minor clinical procedures.
• Ensured accurate charting, timely documentation and proper communication of patient needs across multiple teams.
• Serves and a key administrative and clinical liaison, supporting both patient care and operational efficiency.

Externship Medical Assistant at Canadian Family Physicians (2020-07 – 2020-08)

• Collected specimens, monitored vitals, and assisted with patient evaluations.
• Performed basic patient care tasks under supervision.
• Learned and practiced advanced procedures such as administering injections.
• Supported procedures by preparing instruments and monitoring patients.

Bachelor of Science in Nursing in Nursing – Oklahoma City Community College (2024-08)

Certified Medical Assistant – Healthcare Management in Healthcare Management – Medical Assistant Academy (2020-05 – 2020-09)

High School Diploma – Canadian High School (2016)