Alyssa Pender

Results-driven senior living Executive Director with nearly a decade of progressive healthcare experience spanning direct resident care, staffing coordination, community operations, and executive leadership. Proven success increasing occupancy from 80% to 90%, consistently delivering above-budget RevPOR and NOI, and leading multidisciplinary teams. Experienced in P&L management, capital partner reporting, budgeting, sales and marketing, regulatory compliance, team development, and community outreach.

Currently pursuing a Bachelor's degree in Healthcare Administration.

Executive Director at Chandler Place Assisted Living / LakeHouse Senior Living (2025-05 – Present)

• Increased community occupancy from approximately 80% to 90% through focused sales leadership, prospect conversion, referral development, and resident retention strategies.
• Consistently achieved RevPOR and NOI performance above budget through disciplined financial management, revenue growth, labor oversight, and expense control.
• Present community financial and operational performance on capital partner calls, including budget variances, revenue results, occupancy trends, expenses, and forward-looking strategies.
• Provide executive oversight of clinical services, sales and marketing, dining, activities, maintenance, human resources, and business office operations.
• Lead department directors and frontline teams while establishing expectations for accountability, communication, resident satisfaction, and operational performance.
• Manage P&L performance through budget oversight, forecasting, revenue analysis, labor monitoring, expense control, and variance review.
• Oversee recruitment, hiring, onboarding, employee relations, coaching, performance management, and leadership development.
• Partner with clinical leadership to promote quality resident care, regulatory compliance, appropriate follow-through, and effective family communication.
• Build referral relationships with hospitals, healthcare providers, social workers, case managers, home health and hospice agencies, and community partners.
• Provide ongoing education to community members and families regarding senior living options, available resources, and support services for older adults.

Administrator in Training at Discovery Senior Living (2024-10 – 2025-05)

• Completed comprehensive training in senior living administration across clinical, financial, human resources, sales, dining, activities, maintenance, and business office functions.
• Worked alongside senior leadership on budgeting, financial reporting, expense management, staffing, regulatory compliance, and operational decision-making.
• Gained practical experience with resident billing, accounts receivable, accounts payable, budget tracking, invoice reconciliation, and financial reporting processes.
• Managed hands-on business office functions including payroll and timekeeping, employee records, invoice reconciliation, expense tracking, electronic filing, recruitment coordination, interviewing, candidate communication, and day-to-day administrative workflow.
• Successfully progressed from the Administrator in Training program into an Executive Director leadership role.

Qualified Medication Aide (QMA) at Enlivant / Discovery Senior Living (2020-09 – 2024-10)

• Administered medications and treatments in accordance with physician orders, established procedures, and applicable regulations.
• Provided compassionate, person-centered assistance with activities of daily living while promoting resident independence and dignity.
• Monitored residents for changes in condition, maintained accurate documentation, and communicated concerns to the clinical team.
• Collaborated with residents, families, caregivers, and interdisciplinary healthcare teams to support individualized care plans.

QMA / Staffing Coordinator at Auburn Village Rehabilitation & Skilled Nursing Center (2019-09 – 2020-09)

• Coordinated facility-wide staffing for licensed nursing personnel and direct-care employees, including schedules, call-offs, shortages, and agency coverage.
• Maintained electronic staffing schedules and collaborated with staffing agencies to ensure appropriate coverage across shifts.
• Provided direct resident care and medication administration while supporting clinical operations.

Qualified Medication Aide (QMA) at Parkview Regional Medical Center (2019-05 – 2019-10)

• Supported patients with activities of daily living, mobility, nutrition, hygiene, and other care needs while collaborating with nursing and clinical teams.
• Documented patient information accurately and communicated changes or concerns to appropriate clinical staff.

Preschool Teacher at Trinity DayCare Ministries (2018-09 – 2019-06)

• Managed a safe, organized classroom and implemented developmentally appropriate educational activities supporting multiple learning styles.
• Communicated with families regarding student development, needs, and progress.

Qualified Medication Aide (QMA) at Renaissance Village (2016-10 – 2018-09)

• Provided medication administration and direct resident care while promoting dignity, safety, independence, and individualized care.
• Observed and reported changes in resident condition and collaborated with residents, families, and healthcare professionals.

Bachelor's Degree in Healthcare Administration – Western Governors University (2024-08)

High School Diploma – Churubusco High School (2015-06)