Darron Wallace

Reliable and safety-focused professional with over 9 years of experience in warehouse operations, logistics, trades, forklift operation, and customer service. Extensive hands-on background with material handling, picking, loading/unloading freight, and OSHA-compliant safety procedures. Proven ability to work in fast-paced environments while maintaining accuracy, productivity, and teamwork.

Brings leadership experience, strong work ethic, and a safety-first mindset to support operational excellence.

Lead Sales & Customer Service Representative / Supervisor - Spectrum Communications - Hybrid (Remote & In-Office)

(2023-01 - 2025-01)

• Supervised a high-performing sales team and ensured compliance with company standards.
• Trained and mentored new hires to improve onboarding, productivity, and performance outcomes.
• Managed inbound and outbound calls, escalations, upselling, and conflict resolution.
• Delivered tailored service solutions for internet, TV, and mobile customers.
• Ensured secure and compliant handling of sensitive customer information (PII).
• Consistently exceeded company goals for sales, retention, and customer satisfaction.

Customer Retention Specialist - Spectrum Communications - Remote / In-Office Hybrid

(2022-01 - 2023-01)

• Resolved billing, service, and contract issues to retain customers and reduce churn.
• Analyzed customer accounts and usage patterns to provide tailored retention solutions.
• Negotiated promotional offers and service adjustments based on customer needs.
• Handled high-volume retention calls requiring strong objection-handling skills.
• Collaborated with technicians to resolve equipment, outage, and service issues.
• Maintained strict compliance handling customer PII and federal data.

Material Handler / Courier - FedEx - St. Louis, MO

(2022-01 - 2024-01)

• Loaded, unloaded, sorted, and staged packages in a fast-paced warehouse environment.
• Operated pallet jacks and material-handling equipment to move freight safely and efficiently.
• Ensured accurate package scanning, labeling, and routing for timely deliveries.
• Performed courier duties including route delivery and pickup while meeting strict time windows.
• Followed all safety protocols, DOT guidelines, and company procedures.

Journeyman / Forklift Operator / Construction Laborer - Henges Interiors - St. Louis, MO

(2017-01 - 2023-01)

• Operated forklifts daily to load, unload, and transport insulation materials and supplies.
• Conducted pre-shift equipment inspections and followed OSHA-compliant safety procedures.
• Installed fiberglass insulation using blower machinery in residential and commercial buildings.
• Assisted with framing, drywall, carpentry, and material handling tasks.
• Read and interpreted blueprints for accurate installation and layout.

Warehouse Picker - Amazon - Fulfillment Center

(2018-01 - 2020-01)

• Picked, packed, and prepared customer orders with high accuracy and speed.
• Used RF scanners and warehouse systems to track inventory and fulfill orders.
• Met strict productivity and quality standards in a fast-paced fulfillment environment.
• Maintained organized work areas and followed safety and ergonomic guidelines.

Associate of Applied Science - Construction, Trades & Business - Raken University